Bank Corporate Call Centre
6 days ago
Working hours:
any 4 weekdays and 1 weekend of the week, rostered
Shift Pattern:
830am to 530pm
845am to 545pm
1030am to 7.30pm
1130am to 8.30pm
Contract Duration: 6 Months (subjected to renewable and convertible to perm)
Interact with internal & external customers to answer customers queries related to Corporate Banking products.
Job Description:
• Maintaining a positive, empathetic, & professional attitude toward customers.
• Responding promptly to customer inquiries on general &transactional enquiries
• Communicating with customers through various channels.
• Collaborate with stakeholders to acknowledging & resolve customer queries & requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to achieve total customer satisfaction & Key Performance Indicators (KPIs) without compromising risk & quality of service delivery
standards.
• Able to multi-task while speaking to customers & toggle between system application screens in a fast-paced environment.
Interested candidates may apply through the application system. We regret that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
EA License No: 01C4394
EA Personnel No: R
EA Personnel Name: Ong Xin Yee
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
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