Corporate Call Centre Officer

2 weeks ago

East Region, Singapore PERSOL Full time $40,000 - $60,000 per year

Working hours: Rotational shift, Mon – Sun, 4 weekdays 1 weekend

Shift Pattern:

8:30am to 5:30pm/

8:45am to 5:45pm/

10:30am to 7:30pm/

11:30am to 8:30pm

Key Accountabilities & Responsibilities:

  • Interact with internal & external customers to answer customers queries related to Corporate Banking products.
  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Responding promptly to customer inquiries on general and transactional enquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer requests.
  • Customer outreach to encourage the use of digital services.Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  • Collaborate with stakeholders to resolve all customer queries and requests.
  • Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.

Requirements:

  • Must have at least 1 year customer service experience in banking industry.
  • Ability to multi-task and work independently.

  • Excellent written and communication skills.

  • Strong knowledge of corporate products and services.

  • Proficient in MS Office (Word, PowerPoint & Excel).

Kindly note that only shortlisted candidates will be contacted.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E EA License No. 01C4394
• EA Registration No. R Ling Kai Jin)

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