Officer, Centre Support

15 hours ago

East Region, Singapore NTUC FIRST CAMPUS LIMITED Full time $30,000 - $40,000 per year

  • 520883

  • Mountbatten

  • Singapore - East

  • Centre Support Positions

  • Full Time

At NTUC First Campus, we offer more than jobs—we provide rewarding careers that prioritise your growth and well-being. As a People First organisation, we empower you to thrive and make a meaningful impact.

Our family of preschools and services—including My First Skool, Little Skool-House, Outdoor School Singapore, and Bright Horizons Fund—supports young families and strengthens communities. Whether you're shaping young minds, driving innovative educational practices, or supporting families, every role here offers the chance to make a genuine difference.

When you join us, you'll find a supportive community and a dynamic environment that values your unique contributions and helps you realise your potential. Together, let's enable bright futures for every child and family.

The Clerical Officer, Customer Engagement, Fees & Audit manages customers (parents) and stakeholder communications and/or provides administrative support for fees collection and audit. The role involves ensuring accurate information flow, data compliance, meeting service level agreements (SLAs), and coordination with Centres and management for fee reconciliation and reporting.

Job Description:

Customer Engagement

  • Handle inbound calls, emails, and other communication channels;
  • Provide information and assess customer needs.
  • Escalate queries and concerns to stakeholders within timelines.
  • Ensure accuracy in verbal and written communication with internal teams.
  • Achieve service level agreements (SLAs) for response and resolution times.
  • Report issues to supervisors or team members as needed.
  • Track and collate data for reporting.

Fees Collection Support

  • Collaborate with Centre Leaders on fees reconciliation.
  • Support in audit investigations
  • Support in write-off request submissions.
  • Generate monthly reports for management and Centres.
  • Track and collate data for reporting.

Collaboration & Stakeholder Support

  • Adhere to schedules and ensure compliance with company policies and procedures, and regulatory requirements.
  • Collaborate and participate in projects, initiatives, and other tasks as assigned.
  • Cover partner duties as needed.

Job Requirements:

  • Minimum GCE "O" Level qualification and above
  • Minimum 2 years customer service experience.
  • Experience managing shared mailboxes, working in contact centres or the early childhood sector is preferred.

  • Officer - Service Support

    2 weeks ago

    North-East Region, Singapore TOUCH Community Services Full time $40,000 - $60,000 per year

    Principal Responsibilities and Duties:Key Responsibilities:Frontline Customer Service: Provide support via telephone and attend to walk-in clients.Inventory and Equipment Management: Monitor inventory levels and ensure proper maintenance of office equipment.Facility Maintenance: Oversee the upkeep and maintenance of the Centre to ensure a safe and welcoming...

  • Sr/Manager, Collaborating Centres' Support Office

    2 weeks ago

    Central Region, Singapore Tan Tock Seng Hospital Full time $90,000 - $120,000 per year

    Company description: Tan Tock Seng HospitalJob description: The Centre for Healthcare Innovation (CHI) is committed to catalysing and driving innovation for systems change in healthcare, thereby adding years of healthy life. Built on the foundation of co-learning and collaboration, CHI's core is in facilitating innovation through its suite of platforms and...

  • Centre Leader/Principal

    1 week ago

    East Region,, Singapore Star Learners Group Pte Ltd Full time $90,000 - $120,000 per year

    As a Centre Leader/Principal, you will be responsible for developing strategic plans and structures to foster a culture of care and trust, mentoring, collaborative professionalism and continuous learning within the Centre. You will manage and improve Centre operations and strive for programme excellence by establishing robust processes in strategic areas....

  • Customer Service Officer

    16 hours ago

    East Region, Singapore AGRADER LEARNING CENTRE PTE. LTD. Full time $30,000 - $45,000 per year

    Dear Administrators,We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the East area at Tampines (Tampines Junction).(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities:Provide friendly and...

  • Lab Technical Officer, Education

    1 day ago

    Jurong East, Singapore Science Centre Board Full time

    **What the role is** The Lab Technical Officer, Education Programmes, supports the development and delivery of inclusive, impactful and unique learning experiences for students, teachers, public and families that will drive visitorship and generate revenue for Science Centre Singapore. You will be responsible for the daily maintenance of day-to-day...

  • Officer, Operations

    1 day ago

    Jurong East, Singapore Science Centre Board Full time

    **What the role is** As an Officer, Operations (KidsSTOP), you are responsible for overseeing the daily maintenance and operations of KidsSTOP exhibition zones and facilities; procurement of consumables for the proper maintenance of exhibits and teaching materials for programmes/events and for the inventory control of equipment and materials. You will...

  • Customer Support Associate, Call Centre

    5 days ago

    Central Region, Singapore ALLIED SEARCH PTE. LTD. Full time $30,000 - $40,000 per year

    5 days, office hoursReputable organizationCompetitive remuneration packageAs a Customer Support Associate, Call Centre, you will be responsible for the following duties:Handle inbound and outbound calls professionally and efficiently.Respond to patient enquiries and provide accurate information or assistance.Share service-related details and guide callers on...

  • Senior Care Centre Operations Supervisor

    15 hours ago

    East Region, Singapore JOBSTUDIO PTE LTD Full time $90,000 - $120,000 per year

    What you'll be doingConduct client intake assessments and reviews for both day care and day rehabilitation clients, and lead meeting for care planningSupervise daily routines including meal preparation, activity coordination, client engagement, and maintenance of the centreCollaborate closely with nurses and care staff to meet clients' care and daily living...

  • Digital Experience Officer

    1 week ago

    Jurong East, Singapore Science Centre Singapore Full time

    **Position Overview**: Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource. **Essential Job Functions**: - The incumbent supports the organization and is responsible for the...

  • IT Support Engineer

    1 week ago

    East Region, Singapore I.T. Generation Full time $54,000 - $58,800 per year

    Job Highlights2-year renewable contract with a leading IT services providerOn-site L2 support and data-centre operationsStrong emphasis on customer service and ITIL complianceJob DescriptionProvide Level 2 deskside support for hardware, OS, enterprise apps, and telephony systems.Manage incidents and service requests via ServiceNow in line with ITIL...