IT Service Desk Engineer

4 days ago

West Region, Singapore STAFFKING PTE LTD Full time $60,000 - $180,000 per year

Summary Benefits:

  • Basic Up to $4000
  • 5 Working Days, Office Hours
  • Location: West

Responsibilities:

  • Oversee daily IT service counter operations including staffing, scheduling, and performance management.
  • Provide frontline IT support: ITSM tickets, walk-ins, kiosks, VIP hotline, on/offboarding, hardware/software support.
  • Monitor SLA/KPI compliance and ensure pleasant end-to-end customer experience.
  • Handle escalated issues, strategize with team to improve first-contact resolution, and ensure timely issue resolution.
  • Document resolutions, contribute to self-help and knowledge base, and promote knowledge sharing.
  • Perform network troubleshooting (wired/wireless) using Fluke testing devices.
  • Verify and whitelist USB devices; ensure compliance with IT security requirements.
  • Troubleshoot PC, laptop, and peripheral issues; liaise with vendors for RMA.
  • Support software installation, admin access requests, and compliance checks.
  • Perform secure data erasure for decommissioned devices.
  • Move and handle IT equipment safely using proper tools.
  • Manage common IT issues (account lockouts, Outlook, SharePoint/OneDrive access, device connectivity, hardware failures, etc.).

Requirements:

  • Diploma/Degree in IT or related field.
  • Minimum 2 years of team lead/supervisory experience in IT service/helpdesk environment.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Wei Ren Chew (R

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