Operations Assistant

2 days ago


North Region, Singapore Firetronics Pte Ltd Full time $4,000 - $8,000 per year

Operations Assistant (Fire Protection Company) – Job Scope

Key Responsibilities

1.  Scheduling & Coordination


• Plan and schedule daily/weekly work for technicians and project teams.


• Coordinate service, maintenance, and installation appointments with clients.


• Monitor job progress and update management on work status.

2.  Administration & Documentation


• Prepare service reports, quotations, and job completion forms.


• Maintain accurate records of client contracts, equipment, and service history.


• Handle filing, data entry, and system updates related to operations.

3.  Re-contract & Client Support


• Track contract expiry dates and prepare re-contract/renewal documents.


• Liaise with clients for contract renewals and follow up on confirmation.


• Support sales/admin team in preparing proposals for recurring maintenance contracts.

4.  Operational Support


• Assist in procurement of materials and coordination with suppliers.


• Ensure compliance with company procedures, safety standards, and regulatory requirements.


• Provide administrative support to Operations Manager and team as required.

5.  Communication & Customer Service


• Handle client enquiries and coordinate with internal teams for timely responses.


• Assist in preparing monthly/weekly operational reports for management review.


• Support customer satisfaction initiatives by ensuring smooth scheduling and follow-ups.



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