Assistant Manager, Membership Operations

2 days ago

North Region, Singapore HomeTeamNS Full time $80,000 - $120,000 per year

Job Summary:

The Assistant Manager, Membership Operations is responsible for driving membership retention and growth, developing and streamlining processes, overseeing the execution of membership-related projects and campaigns, enhancing member experiences and offerings, and managing the Membership Operations and Administration budget.

Job Responsibilities:

  • Lead and motivate the Membership Operations team.
  • Oversee membership drives and ensure the effective and efficient review and development of end-to-end membership operational processes.
  • Spearhead membership initiatives to enhance membership management systems and streamline workflows, ensuring outstanding membership services delivery and exceptional customer's experiences.
  • Work collaboratively with colleagues to enhance the Customer Relationship Management (CRM) system, enabling the collection and generation of valuable data that provides insights to boost membership retention and foster growth.
  • Develop reports and dashboards to track membership performance, define and implement key membership data processes, ensuring accurate capture and updates.
  • Improve member's onboarding and renewal procedures.
  • Provide timely, professional administrative support for stakeholder engagement.
  • Ensure membership processes comply with data protection laws.
  • Oversee the HomeTeamNS Loyalty Rewards programme, including coordinating with tenants and partners on mobile receipt scanning for Rewards+ (HPoints) issuance, and managing the entire end-to-end process.

Job Requirements:

  • Proven successful track record in driving membership services and build successful loyalty programmes from large membership base.
  • Good business and administration sense and the ability to work on sales targets assigned
  • Good organizational, project and time management skills
  • Proven project management experience will be an advantage
  • Ability to thrive under work pressure, has a sharp eye for details and is extremely meticulous
  • Good problem-solving skills to overcome difficulties to programme or project execution
  • Able to think fast and be decisive.  Skilled at multi-tasking and well organized
  • Possess excellent customer service
  • Excellent communications skills – both written and spoken
  • Strong Microsoft excel spreadsheet, word document and power-point proficiency and skills

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