Membership Administration

2 days ago

Central Region, Singapore SINGAPORE INSTITUTE OF DIRECTORS Full time $30,000 - $45,000 per year

Position Overview

Provide operational and outreach support to SID's Membership team for renewals and onboarding (including listed company chairs). This part-time role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.

Key Responsibilities

1) Membership Renewal & Onboarding

  • Assist with membership renewal processing: reminders and confirmation
  • Support onboarding of listed entity chairs
  • Maintain accurate membership records in the CRM system
  • Provide ad-hoc administrative support to ensure a smooth member experience

2) Telemarketing & Outreach

  • Conduct outbound calls to:

  • Follow up with members for renewals

  • Reach out to listed company chairs and prospects to explain SID's membership benefits and encourage sign-up
  • Clearly present SID's value proposition and handle member questions or objections
  • Record call outcomes accurately and flag follow-up needs to the Membership team

Requirements

  • Diploma/Degree in any discipline (students or retirees with relevant experience also welcome)
  • Prior experience in membership services, telemarketing, telesales, or customer service an advantage
  • Strong spoken communication skills; confidence speaking with senior executives an advantage
  • Comfortable with outbound calls and achieving outreach goals
  • Proficient in Microsoft Office
  • Organised, service-minded, and able to work independently in a part-time capacity

Work Arrangement

  • Contract term: Approximately 5~6 months, aligned to SID's membership renewal cycle
  • Hours: Part-time, e.g., 20–25 hours per week (flexible scheduling by agreement) during office hours between (9am to 6pm)
  • Work mode: On-site presence at SID's office required

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