Membership Operation

5 days ago

Central Region, Singapore HICC PTE LTD Full time $60,000 - $80,000 per year

Handy for Humans, Perfect for Pets.

HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally.

Role Overview

We are seeking a Membership Management Role to design, launch, and manage the HICC Pet Club membership system in Singapore. This role manages both online (Shopify, EDM, CRM) and offline (showroom, community, events) initiatives, ensuring member experience, stronger engagement, higher retention, and measurable business growth for HICC Pet Club.

This role is based in Singapore at the HICC PET Marina One Showroom with working hours from 10:30am to 7:30 pm.

Key Responsibilities

Membership Program Acquisition & Operations

  • Design and implement the HICC Pet Club membership program, covering acquisition, engagement, and retention.
  • Implement lifecycle marketing strategies, and segment customer database for personalized marketing.
  • Rethink and shape the membership experience and product & service offering, grounded in data, insights, and user needs.
  • Ensure members feel valued through customer service excellence, handle feedback and optimize the membership journey.

Community Building, Engagement & Growth

  • Build strong ties with Singapore's pet parent community via Shopify CRM, events, exhibitions, key opinion customers, pet groups partners.
  • Support showroom events, grooming workshops, and lifestyle gatherings.
  • Collaborate with Shopify, marketing, and showroom teams to promote online-to-offline integration (e.g., customers purchasing membership cards online and redeeming products & services offline).
  • Leverage referral programs to boost member acquisition and brand advocacy.

Oversee the Sales & Marketing Integration

  • Execute the Shopify operation to increase revenue share from members; Grow member average order value; drive repurchase rates
  • Increase showroom footfall through targeted EDM campaigns, and showroom activities
  • Encourage pet owner engagement and provide content assets to the Marketing Manager, such as UGC, event highlights, member stories

Key Requirements

Education & Experience

  • Bachelor's degree in Marketing, Business, Communications, or related field.
  • At least 3 years of experience in loyalty marketing & membership operation. (preferably in consumer goods, lifestyle, or pet industry).
  • Experience in managing both online (Shopify, EDM, CRM tools) and offline (events, showroom activations, community building) initiatives.

Skills & Competencies

  • Strong understanding of customer lifecycle management and how to improve repeat purchase rate, AOV, and retention.
  • Hands-on experience with EDM (such as Hubspot, Klaviyo), CRM platforms, and data-driven marketing.
  • Event planning and community management skills; comfortable hosting/organizing workshops, lifestyle gatherings, and grooming courses.

Mindset & Personality

  • Results-oriented with strong sense of ownership.
  • Passionate about pets and lifestyle branding, with ability to connect with Singapore pet community.
  • Creative, proactive, comfortable working in a fast-growing startup environment.

  • Assistant Manager, Membership Operations

    2 days ago

    North Region, Singapore HomeTeamNS Full time $80,000 - $120,000 per year

    Job Summary:The Assistant Manager, Membership Operations is responsible for driving membership retention and growth, developing and streamlining processes, overseeing the execution of membership-related projects and campaigns, enhancing member experiences and offerings, and managing the Membership Operations and Administration budget.Job...

  • Membership Administration

    2 days ago

    Central Region, Singapore SINGAPORE INSTITUTE OF DIRECTORS Full time $30,000 - $45,000 per year

    Position OverviewProvide operational and outreach support to SID's Membership team for renewals and onboarding (including listed company chairs). This part-time role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.Key Responsibilities1) Membership Renewal & OnboardingAssist with membership...

  • Officer, Membership

    2 weeks ago

    North-East Region, Singapore Academy of Medicine, Singapore Full time $3,000 - $9,000 per year

    Key Responsibilities:Provide general administrative support to ensure efficient operationAttend to membership enquiries and emailsMaintain membership database and ensure records are kept up to datePrepare monthly reportsOrganize and maintain files and records; both digital and physicalPrepare and manage safekeeping and issuance of certificatesMaintain the...

  • Assistant Manager/Manager, Membership

    2 days ago

    West Region, Singapore Defence Collective Singapore Ltd Full time $60,000 - $80,000 per year

    THIS IS A 2-YEAR RENEWABLE/ CONVERTIBLE CONTRACT ROLEThe Assistant Manager/Manager, Membership is responsible for overseeing Defence Collective Singapore's (DCS) membership. As a key member in the Membership team, this role is crucial in fostering community engagement and advocacy through membership.Defence Collective Singapore (DCS) is the parent company of...

  • Membership & Events Executive

    2 days ago

    East Region, Singapore Marketing Institute Of Singapore Full time $60,000 - $90,000 per year

    Job Description:Membership:Member Recruitment & Retention: Develop and implement strategies to attract new members and retain existing members. Proactively engage with members to understand their needs and ensure satisfaction.Membership Database Management: Maintain accurate member records and provide regular updates on membership renewals, payments, and...

  • Customer Service Executive

    5 days ago

    Central Region, Singapore Private Advertiser Full time $35,000 - $45,000 per year

    Client: Country Club: Private recreational club offers a serene seaside environment with a range of leisure and dining facilities. It caters to both individual and family memberships, providing amenities such as swimming pools, sports courts, function rooms, and F&B outlets. The club is known for its tranquil setting, community-oriented atmosphere, and...

  • Marketing Executive

    5 days ago

    Central Region, Singapore Sushi-Tei Pte Ltd Full time $60,000 - $120,000 per year

    Job Title:Marketing Executive (Membership & Design) - 1 Year ContractJob Summary:We are seeking a dynamic and creative Marketing Executive to lead our membership marketing initiatives while supporting the design and development of marketing collateral. This role requires a blend of strategic marketing skills, hands-on campaign execution, and strong...

  • Operations Executive

    2 days ago

    Central Region, Singapore Evolve Mixed Martial Arts Full time $40,000 - $60,000 per year

    About Evolve MMALocated in Singapore, Evolve MMA offers training in various martial arts disciplines such as Brazilian Jiu-Jitsu, Muay Thai, Boxing, Wrestling, and MMA. Founded by Chatri Sityodtong, he is best known as the founder, Chairman, and CEO of ONE Championship. Apart from ONE Championship, Chatri is also the founder of Evolve MMA in Singapore, one...

  • Senior Associate/ Manager – Hedge Funds Operation

    2 days ago

    Central Region, Singapore Private Advertiser Full time $120,000 - $180,000 per year

    Responsibilities:·       Complete day-to-day operations of multiple funds, such as process investor subscriptions and redemptions efficiently, manage account openings and exchange membership applications, and ensure timely bill payments and documentation maintenance·       Perform trade settlement for US equities, ensuring accurate and timely...

  • Specialist / Senior Specialist (Operations)

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $3,000 - $4,000 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 12768 **Job Views** 16 Roles & Responsibilities **JOB DESCRIPTION**: 1. Support development work to streamline processes for new or evolving business needs - To identify and document...