Technical Account Manager
7 days ago
A well known Tech MNC specializing in social media and advertising solutions
The Opportunity
- We are partnering with a leading global enterprise support team focused on business messaging solutions.
- We are looking for a Technical Account Manager.
- Hybrid work arrangement
- Regular Office Hours - Global team meetings (night times per month, usually happens around 10pm SGT.
The Talent
- 3+ years of experience in technical support, customer success, or account management for enterprise software or cloud solutions
- Proven ability to manage escalations, troubleshoot complex technical issues, and deliver solutions under SLA requirements
- Strong understanding of APIs, Single Sign-On (SSO), and cloud integrations (e.g., AWS)
- Excellent communication skills to simplify technical concepts for non-technical stakeholders
- Experience managing multiple customer accounts and collaborating with cross-functional teams (product, engineering, client managers)
- Analytical mindset with a focus on continuous improvement and operational efficiency
- Preferred: Project management experience or relevant certification
- Ability to work flexible hours for global meetings and travel internationally if required
Job Description
- Serve as the escalation point for long-tail partners and clients, managing and resolving technical issues
- Own a portfolio of 100+ partners and direct clients, supporting their growth and satisfaction
- Collaborate with product and engineering teams to drive customer success and advocate for client needs
- Monitor and report on customer account health and key metrics
- Partner with client managers and internal stakeholders to align technical support with business priorities
- Analyze support tickets to recommend process and product improvements
- Contribute to continuous improvement initiatives and help scale support services
- Engage with cross-functional teams to enhance support processes and tools
Next Step
- Prepare your updated resume
- Send your resume to
- All shortlisted candidates will be contacted
Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435
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