Technical Account Manager

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Summary**:
What do you need to know about the role:
As a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue protection, and always advocating for their needs.

Meet our team:
At PayPal, the Technical Account Management team delivers great technical experiences for our customers, merchants, and partners. Our customer-centric team brings creative and technical skills together to achieve outcomes for our customers across the globe.

We drive results with a diverse, global team who are dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow. We help each other through active collaboration, mentorship programs and global initiatives.

**Your way to impact**:
You will join our Global Technical Account Management team and work alongside peers in Global Technical Support, Customer Success, Sales, and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.

**In your day-to-day you will**:

- Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.
- Find and drive business opportunities by analyzing merchant transactional data for a win-win result.
- Support merchants with peak/sales events monitoring and data analysis.
- Provide technical improvement suggestions based on your observation and merchant’s architect.
- Consult with merchants and internal teams on customer experience improvements and best practices.
- Build strong relationships to help merchants be successful now and into the future.
- Learn new skills, technologies, and tools to grow personally and professionally.

**What do you need to bring**:

- You’re curious and enjoy solving problems to get to the root cause of an issue.
- You love being a customer champion and show this with your empathy and advocacy.
- You’re technically minded, with a proven track record of adopting and mastering new technologies and tools.
- You have demonstrated 5-7 years related working experience and knowledge of web technologies and already know or are willing to learn new languages and services like JavaScript, PHP, Java, REST, GraphQL, SQL and more.
- You’re a confident communicator - equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.
- You bring your real self to work and add to our already diverse cultu