Technical Account Manager

Location: Singapore Suntec 2 Temasek Blv, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

As a Technical Account Manager, you will create and maintain long-term relationships with Imperva strategic customers and manage complex implementation and onboarding projects. Manage consulting assignments and technical escalations, as well as work closely with HQ teams for Imperva's Data Security products (Dev, QA, Security, Sr. Management) to get issues resolved. You will become a technical authority of Imperva Data Security Platform technologies while constantly improving best practices for solutions and services: DSF and DAM.

Responsibilities:

• Champion the management and deployment of Imperva's DSF and DAM on-premises security product solutions for designated accounts, ensuring alignment with customer needs.
• Serve as the primary technical expert for assigned customers, addressing inquiries and facilitating effective communication throughout the engagement, ensuring customers fully utilise and derive value from database security solutions.
• Build and maintain strong relationships with key technical and business stakeholders at customer organisations.
• Collaborate with account teams to understand customer goals and align technical strategies to meet their needs.
• Keep customer teams updated via ongoing status about configuration and tuning efforts, cases, feature requests (RFEs), and current news from the field on the latest security trends and developments, as well as product release notes.
• Conduct regular health checks and service reviews to assess system performance, identify areas for improvement, and improve customers' overall security posture.
• Become a champion by accelerating case closures or increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams, and other internal Imperva teams to reach timely resolutions.
• Educate customers on new features, tools, and updates related to database security.
• Deliver training sessions, workshops, and documentation tailored to customer needs.
• Develop and maintain tailored roadmaps for database security initiatives, ensuring alignment with customer objectives.
• Provide feedback to product and engineering teams based on customer insights to influence the development of new features and enhancements.

Requirements:

• Bachelor's degree in computer science, Information Security, or a related field (or equivalent experience).
• 5+ years of experience in technical account management, database administration, or information security.
• Strong understanding of database systems (e.g., Oracle, SQL Server, MySQL, PostgreSQL, MongoDB), database security technologies, including data encryption, access management, and threat detection tools.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their database security services.
• Knowledge of security frameworks and compliance standards (e.g., NIST, ISO 27001, CIS Benchmarks).
• Excellent communication and presentation skills to engage technical and non-technical audiences.
• Ability to manage multiple customer accounts and projects simultaneously.
• Willingness to travel to customer sites as needed.
• Certifications such as CISSP, CISM, or database-specific certifications are a plus.

Other Information:

• Working Location: Suntec City
• Working Hours: Monday - Friday, 9am - 6pm

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.