Manager (Allied Health Admin)

Overview

Incumbent is required to provide (i) ops support and (ii) informatics systems support for allied health departments, ensuring smooth daily operation. Working closely with respective allied health leads, incumbent is responsible for monitoring, maintenance and updates of relevant IT systems used by various allied health departments. Conducts system troubleshooting, build fixes, upgrades, system verification as well as implementations and documentation.

Incumbent will help to coordinate allied health informatics systems for hospital future campus (IGH) and continuous maintenance thereafter.

This is a hybrid role with exposure to operational work such as procurement, policy and workflow reviews and audit works. Potential to transfer skills and knowledge to full admin & operational support for allied health division.

Job Responsibilities

Primary Responsibilities and Duties (80%)

1. Plan/implement/upgrade schedule, allocate resources, ensure timely execution of all tasks under authority and coordinate with system vendors and department end users.
2. Responsible for annual IT workplan submissions in consultation with department leads and ops personnel. Coordinate acquisition and implementation.
3. Manage IT-related planning and execution for allied health departments in future campus (IGH).
4. Credential Trainer for EPIC modules and provide training for new users to the department.
5. Assess and handle EPIC change requests from users. Handle build changes to fulfill user requirement or resolution of root cause.
6. Oversee and manage integrations between various internal systems and external client systems, compliance to security requirements, ensuring seamless data flow and functionality.
7. Contribute to the strategic evolution of departments' systems and applications on cloud storages, leveraging Synapxe/private solutions to optimize service provision and achieve long term cost-effectiveness.
8. Upgrade existing IT systems to meet new requirements. Work closely with key staff in supported departments, automate workflow by using IT solutions whenever possible.

9. In charge of:

10. Managing and administering department's servers, workstation and printers in the LAN environment.

11. Acquisition and implementation of computer system and accessories.
12. Compilation of schedule workload statistical reports.
13. Undertaking of scheduled and ad hoc data extraction and compilation as required by users.

14. Price updates, charge rectification and audit activities.

15. Maintaining contracts and following-up with system vendors and department.

16. Responsible to review, update and implement IT SOPs according to MOH, cluster and Synapxe directive, including business continuity measures during downtime.
17. In-charge of regular IT audits for assigned allied health departments.

Secondary Responsibilities (20%)

1. Recommend and/or provide AI-solutions to smoothen BAU operations and for future campus
2. Support and manage the tracking of KPIs for cluster/institution initiatives
3. To be involved in informatics-related projects to improve operations for assigned allied health areas.
4. Involved in cross-institutional efforts to carry out cluster harmonisation works on systems changes
5. Perform other assignments as delegated by reporting officer

Requirements

Degree in Computer Science/IT or healthcare-related studies with 5 years of experience or relevant qualifications in healthcare informatics systems.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Prior experience with EPIC systems will be highly advantageous
• Solid knowledge of cloud computing concepts, DICOM, HL7 standards, LAN/WAN & internet connectivity
• Knowledge of budgeting and procurement processes
• Good understanding of information security policies, network security and firewall administration
• Effective and demonstrable analytical, problem solving and organisational skills with high level of attention to details
• Ability to prioritise and simultaneously work on multiple tasks and projects within tight timeline
• Self-motivated, able to learn quickly and be flexible
• Work independently with minimal supervision