Customer Service Representative
7 days ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You'll help us deliver excellent service to our partner brands by performing these tasks:
- Responding to phone enquiries from current and prospective members in the airline‑programme.
- Processing reservations, mileage redemptions, ticketing, and schedule changes accurately.
- Updating member profiles as needed.
- Informing members about promotions; distributing collateral and forms.
- Handling feedback and complaints; coordinating with backend teams to resolve issues.
- Meeting daily KPIs.
- Performing additional duties assigned by management to support service quality and continual improvement.
Who are we looking for?
- Preferably with 1 year of working experience in contact centre is ideal for this position.
- Strong time management skills and amenable to work rotating shifts.
- Exposure to strong customer-orientated environment is an added advantage.
- Possess strong analytical skills to identify cause of problems & recommend solutions.
- Comfortable working with computers and multiple systems.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Additional Information:
- Commencement Date: 10 Nov 2025
- Working Location: Bedok
- Working Hours: Rotational Shift from 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week)
- 9 weeks training and required to pass certification
- Salary Package: Basic Salary + Monthly Incentive + Shift Allowance
*Only shortlisted candidate will be notified
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