Customer Service Representative

5 days ago

East Region, Singapore TDCX Singapore Full time $40,000 - $60,000 per year

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

You'll help us deliver excellent service to our partner brands by performing these tasks:

  • Responding to phone enquiries from current and prospective members in the airline‑programme.
  • Processing reservations, mileage redemptions, ticketing, and schedule changes accurately.
  • Updating member profiles as needed.
  • Informing members about promotions; distributing collateral and forms.
  • Handling feedback and complaints; coordinating with backend teams to resolve issues.
  • Meeting daily KPIs.
  • Performing additional duties assigned by management to support service quality and continual improvement.

Who are we looking for?

  • Preferably with 1 year of working experience in contact centre is ideal for this position.
  • Strong time management skills and amenable to work rotating shifts.
  • Exposure to strong customer-orientated environment is an added advantage.
  • Possess strong analytical skills to identify cause of problems & recommend solutions.
  • Comfortable working with computers and multiple systems.
  • Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

  • Commencement Date: 10 Nov 2025
  • Working Location: Bedok
  • Working Hours: Rotational Shift from 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week)
  • 9 weeks training and required to pass certification
  • Salary Package: Basic Salary + Monthly Incentive + Shift Allowance

*Only shortlisted candidate will be notified

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