Customer Service Representative/Helpdesk I Contract

4 days ago

Central Region, Singapore Peoplebank Singapore Pte Ltd Full time $40,000 - $80,000 per year

Job Title: Customer Service Representative, 11 months contract

Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM (5-day work week)

Location: Various Locations 

About the Role

The Cutsomer Service Representative is a key client-facing role dedicated to enhancing the banking experience by promoting digital adoption and cashless solutions. You will play a pivotal part in helping customers transition to digital banking platforms while ensuring they receive friendly, efficient, and knowledgeable support.

If you are tech-savvy, people-oriented, and passionate about delivering excellent service, this is a great opportunity to make a direct impact in a dynamic banking environment.

Key Responsibilities

1. Customer Assistance

  • Provide prompt and courteous assistance to customers with inquiries on banking products, services, and digital platforms.
  • Guide customers through digital self-service options such as mobile banking apps, online portals, and ATMs.
  • Troubleshoot common issues and escalate complex cases when required.

2. Digital Adoption & Education

  • Proactively engage customers to promote digital banking and cashless payment solutions.
  • Educate customers on the benefits, features, and setup of online and mobile banking tools.
  • Support customers during their digital onboarding process, ensuring a smooth experience.

3. Product & Service Knowledge

  • Maintain up-to-date knowledge of the bank's products, services, and digital innovations.
  • Stay informed on new feature releases and system enhancements.
  • Recommend suitable banking and digital solutions tailored to customer needs.

4. Customer Relationship Management

  • Build strong, positive relationships with customers through exceptional service delivery.
  • Gather feedback on digital platforms and share insights for continuous improvement.
  • Identify cross-selling opportunities and refer customers to appropriate specialists.

Qualifications Education:

  • Minimum: High school diploma or equivalent.

Experience:

  • Prior experience in a customer service role required.
  • Experience in banking, financial services, or digital platform support is an advantage.

Skills & Attributes:

  • Excellent interpersonal and communication skills.
  • Ability to simplify and explain technical concepts clearly.
  • Strong problem-solving skills with a proactive attitude.
  • Tech-savvy and passionate about digital innovation.
  • Customer-first mindset with high service orientation.
  • Bilingual proficiency will be an added advantage.

Working Conditions

  • Based in a branch environment with face-to-face customer interaction.
  • Some roles may involve assisting customers remotely through digital channels.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee

Principal Consultant - Retail & Hospitality Division

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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