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IT Helpdesk Engineer

2 weeks ago

Central Region, Singapore PERSOL Full time

Rotational Shift Work

Monday to Friday

Shift-1: – 1630hrs

Shift-2: – 1800hrs

Shift-3: – 2300hrs

Saturday

Shift-1: – 1630hrs

Location: Farrer Park

Responsibilities:

Incident Management

• To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline

• Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue

• Provide technical service to end users, troubleshooting issues related to personal computers, applications, and IP phones

• Perform remote assistance through diagnostic techniques and pertinent questions

• To follow through all the necessary escalation to L2 or 3rd Party hardware vendor and to Helpdesk Team Lead

• Single point of contact between end-users, next level support until issue is resolved

• To ensure all the information keyed into the Incident Management System are accurate and complete

Asset Management

• Setup of new desktops and laptops in accordance with organization policy

• Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done

• Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed

• Report any discrepancy of data to Helpdesk Team Lead

Desktop Software/Patch Management

• To assist in the testing and rollout of the software / patches to all desktops / laptops

• Work closely and provide technical support to other IT teams as required

• Provide daily /weekly/ monthly update on the progress


Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL SG job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

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