Desktop Engineer

3 days ago


Bedok New Town, Singapore Alphaeus Pte Ltd Full time $40,000 - $60,000 per year
Key Responsibilities
  • Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.
  • Perform imaging and re-imaging of devices.
  • Conduct and maintain asset inventories.
  • Escalate issues to 3rd party vendors or resolver groups when required.
  • Update and maintain incident records in the system.
  • Create and update work instructions as needed.
  • Document and maintain standards and procedures.

Requirements
  • ITE/Diploma graduate with at least 1 year of desktop support experience.
  • Minimum 1 year of hands-on experience in Microsoft Windows 10 and Microsoft Office 365.
  • Proficient in spoken and written English.
  • Holds at least one of the following certifications (or equivalent):

    • CompTIA A+

    • CompTIA Security+

    • CompTIA Network+

    • Microsoft Certified: Windows Client

    • Microsoft Certified: Managing Modern Desktops
  • Prior IT helpdesk or call centre support experience (including remote support) will be an advantage.
  • Knowledge of workstations and related components.
  • Strong communication and coordination skills.
  • Ability to prioritize effectively, work with a sense of urgency, and collaborate with teammates and managers.

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