Customer Service Representative

2 days ago

Central Region, Singapore ScienTec Consulting Pte Ltd Full time $30,000 - $60,000 per year

Perm Night Shift Customer Service Representative (Government Project)

Location: LabradorPark MRT (10 mins walk) 

Gross Salary: Gross Up to $3,200 + Yearly Bonus 

Leave: 14 days Annual Leave + 1 Birthday Leave + Comprehensive Medical & Dental Coverage 

Working Days & Hours: 3–4 days per week as per roster assigned, 9pm to 9am fixed

Contract Period: Up to 6 months to 12 months renewable 

About the Role

We're seeking a Customer Service Representative to support the government project. In this role, you'll handle calls, emails, and LiveChat from the public, provide timely solutions, and ensure every interaction leaves a positive impression. This is a great opportunity to gain hands-on experience in a stable, impactful project while building your career in customer service. 

Key Responsibilities

  • Serve as the first point of contact for the public via calls, emails, and LiveChat.
  • Provide accurate information on services, processes, and inquiries.
  • Troubleshoot and resolve issues, escalating complex cases when needed.
  • Maintain clear and accurate records of customer interactions.
  • Collaborate with internal teams to enhance customer experience.
  • Contribute to a government initiative that benefits the wider community.

Requirements

  • Singaporean only
  • Empathetic, detail-oriented, and passionate about customer engagement

Why Join Us?

  • Stable government-backed project
  • Valuable experience in customer service
  • Supportive team environment
  • Fixed night shift
  • yearly performance review & comprehensive training provided

*By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy ).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.*

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781

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