Govt Customer Service Representative

20 hours ago

Central Region, Singapore ScienTec Consulting Pte Ltd Full time $30,000 - $60,000 per year

We're looking for a Customer Service Rep to support a government project. In this role, you'll handle user calls/emails/LiveChat, provide timely solutions, and ensure every interaction leaves a positive impression. It's a great opportunity to gain valuable experience in a stable and meaningful project environment, while building your career in customer service.

Location: Labrador Park 

Gross Salary: up to $3200 + Bonus

Leaves: 18 days AL + 1 day Birthday leave + Medical Coverage + Dental Coverage 

Working hours: 5 days a week, Weekend WFH / Off on Weekend 

  • Shift A: 8:45 AM – 6:15 PM
  • Shift B: 11:45 AM – 9:15 PM

What You'll Do

  • Be the first point of contact for the public via calls and emails.
  • Provide accurate information on services, processes, and inquiries.
  • Troubleshoot and resolve issues, escalating complex cases where needed.
  • Maintain clear and accurate records of customer interactions.
  • Work closely with internal teams to improve customer experience.
  • Contribute to a government initiative that impacts the wider community.

What We're Looking For

  • Singaporean
  • Excellent communication and problem-solving skills.

If you're empathetic, detail-oriented, and passionate about customer engagement, this is your chance to be part of a government-backed initiative while growing your career in a stable environment.

*By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy ).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.*

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781

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