Project Coordinator

4 days ago

Central Region, Singapore Singapore Red Cross Society Full time $30,000 - $60,000 per year

About the Programme

About the programme: Home Monitoring and Eldercare (HoME+) is a monitoring system using sensors placed around the home. When unusual patterns are detected (inactive, fall, etc.) or when the user activates the panic button, the Red Cross' call centre is notified immediately. Depending on the situation, community responders or the SCDF (for emergencies) will be dispatched to provide assistance.

Job Purpose

The HoME+ Project Coordinator (Operations) is responsible for providing efficient administrative functions and operational support to the Home Monitoring and Eldercare (HoME+) service/program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on managing device installation, uninstallation home assessment, and cash collection for the programme.

Job Responsibilities

Operation Support

● Liaise with internal and external stakeholders to ensure effective coordination and collaboration.

● Manage the installation, uninstallation, and maintenance of HoME+ devices in clients' homes.

● Conduct home visits to both current and potential clients, assessing their needs and providing support.

● Provide support on payment matters from HoME+ clients promptly and accurately.

● Undertake or participate in department and society events or activities.

● Support in volunteer recruitment and engagement activities.

● Attend to HoME+ activation.

● Any other ad-hoc projects.

Administration Support

● Ensure that HoME+ payments are accurately recorded and regularly updated.

● Process monthly payments and fees, ensuring accuracy and adherence to financial procedures.

● Update clients' biodata accurately and in a timely manner.

● Respond to general program inquiries via email and phone, providing prompt and helpful assistance.

● Assist with putting up purchase requisitions and orders when necessary.

● Provide support and managing of HoME+ volunteers.

● Perform other administrative duties as assigned by the supervisor.

Job Specifications

Qualifications and Experience

● Possess a Diploma from a recognised institution.

● Experience in a similar or related role and/or working with volunteers preferred.

Additional Skills and Knowledge

● Good command of both spoken and written English.

● Other spoken native language (e.g. dialects) will be an advantage.

● Computer literate.

● Good interpersonal and organisational skills.

● Meticulous with an eye for details and multi-task effectively.

● High initiative.

Desired Behavior

● Independent with the ability to relate well to people of all levels.

● Task-oriented and outcome driven.

● Demonstrate initiative and ability to work as a team above and beyond the job scope.

● Adaptable to the changing needs on the ground.

● Willingness to work on weekends, if necessary.

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