Travel Program Coordinator

P-Serv is partnering our Client, a leading name in the tourism industry and they are looking for dynamic individuals to be a part of their team

Job Description

• Facilitate logistical arrangements for all Familiarisation (Fams) Operations
• Work within stipulated turnaround time for appropriate budget paper, relevant approval documentation, particulars of participants and draft itinerary
• Depending on the market you are assigned to, you shall work with project or country managers to finalise itinerary
• Carry out logistical arrangements indicated in the itinerary drafted in a timely and professional manner
• Adhere to data protection guidelines when handling personal information
• All logistical arrangements must be executed in accordance with procurement guidelines (for instance, observing government Demand Aggregation ("DA") contracts and other processes like the appointment of Tourist Guides
• Booking   and   hiring   transport   and   Singapore   licensed   tourist guides
• Reservations with hotels, restaurants, any food and beverage establishments in accordance with dietary constraints obtained
• Procuring entrance passes and tickets to attractions stated on the itinerary (e.g., Sentosa, Gardens by the Bay etc.)
• Facilitating entry to clubs, pubs, discos, other entertainment venues (e.g., Zouk, Marquee, Ce La Vi etc.)
• Organising camera shoots and filming arrangements, and obtaining permits (e.g., at shopping malls, Changi Airport, etc.)
• Notifying industry partners and service providers of the Fams, and obtaining all requisite approval/passes and consent forms, if necessary, for use of facilities, products and services
• Purchasing transport passes and/or gifts according to budget
• Packing welcome packs in accordance with profile of participants and make hotel 'room drops'
• Whenever required, you shall liaise with relevant parties to arrange for complimentary or sponsored tickets, accommodation and experiences in accordance with relevant guidelines
• Prepare welcome signage together with information kit and conduct a briefing for the assigned tourist guide prior to the participants' arrival
• Profile of the participants and aligned messaging should be conveyed to the tourist guide
• Adhere to all finance and procurement procedures including the cutting of Purchase Orders in the Workday and GeBIZ systems prior to each visit
• To work with respective Manager on itinerary details, deviation from itinerary and confirmation of ground arrangements
• Fulfil urgent requests or changes to the times, dates, or other details in the itinerary, before or during the fam trip, without compromising the quality-of-service delivery
• Follow and comply with all guidelines and regulations of Ministry of Manpower regarding the submission details of each overseas media personnel prior or upon their arrival

• Collate all feedbacks gathered from participants and assigned tourist guide and highlight key feedback to the respective country managers and/or officer(s)-in-charge from the relevant departments

• Process all invoices resulting from the trip and obtain certification and approval from relevant Managers where necessary

• Any other duties as assigned

Job Requirements

• Minimally 'O' Level Qualifications or equivalent
• 1-2 years of relevant working experience in admin and logistics arrangements, preferably for tours in a travel agency or event company
• Working knowledge of Microsoft Word, Excel and PowerPoint

• Experience with Workday and GeBiz preferably

• Ability to multi-task, have strong organizational and communication skills and perform in stressful and demanding environment

• Display integrity, exhibit good interpersonal skills and team spirit

Working Hours / Location

• Mon – Fri, 8.30am – 6pm
• Orchard Spring Lane (Nearest MRT – Orchard Boulevard)

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R | EA Personnel Name: Khadijah Abdul Rahman