Travel Consultant

1 week ago

Central Region, Singapore A Plus Manpower Services Pte. Ltd Full time $40,000 - $60,000 per year

Key Responsibilities:

Tour Product Planning & Design

  • Develop Singapore and overseas tour packages based on market trends and customer needs.
  • Design detailed itineraries, including transportation, accommodation, meals, and activities, ensuring high-quality standards and customer satisfaction.
  • Assist in marketing strategy planning to promote travel products and increase brand awareness.

Client Consultation & Itinerary Planning

  • Provide professional travel advice and answer client inquiries.
  • Customize itineraries based on client requirements, coordinating all aspects of the trip to ensure smooth execution

Supplier Management & Coordination

  • Maintain good relationships with hotels, airlines, inbound agencies, attractions, and other third-party suppliers.
  • Handle quotations, contracts, and bookings while ensuring service quality.
  • Regularly evaluate supplier performance and propose improvements.

Customer Support & Emergency Handling

  • Provide support before, during, and after trips.
  • Handle unexpected issues such as flight delays, accommodation problems, or itinerary changes promptly.
  • Resolve client complaints to ensure high customer satisfaction.

Administrative & Sales Support

  • Prepare travel documents such as itineraries, confirmations, and maintain client database.
  • Assist in marketing and sales activities to promote tour products.

Requirements:

  • Diploma or higher in Tourism Management or related field preferred.
  • Minimum 2 years of relevant experience in the travel industry, with knowledge of Singapore inbound and outbound travel operations.
  • Experience in travel product planning and itinerary design.
  • Excellent communication, coordination, and negotiation skills; able to handle emergencies independently.
  • Proficient in office software and travel booking systems.
  • Detail-oriented, customer-focused, and able to work collaboratively in a team.

A PLUS MANPOWER SERVICES PTE LTD  EA License No. 16C8280 MOM Reg No. R

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