Junior Travel Consultant

ABOUT THE COMPANY

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts.

We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team culture.

As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you. Here are some of the benefits of working with us:

• Diverse, caring and inclusive work environment that makes all members feel at home
• Fun, friendly and collaborative company culture
• Flexible and hybrid work arrangements
• Regular social events and comfortable working spaces
• Opportunities to upskill and receive specialized training (soft skills included)
• Ability to volunteer or engage in community-led projects with EXO Foundation

POSITION OVERVIEW

We are seeking a motivated and service-oriented individual to join our team as a Junior Travel Consultant. This is an excellent opportunity for someone passionate about travel, customer service, and learning the ins and outs of the tourism industry. You will have the opportunity to liaise with our clients from all over the world, however we specialize in European, US and Australian markets. No prior experience is necessary. Comprehensive training will be provided.

If you are enthusiastic about travelling and have excellent communication skills, you are perfect for this role We warmly welcome you to join us and embark on a rewarding journey in the travel industry.

RESPONSIBILITIES:

• Support the Travel Consultant team in handling client and agent inquiries, with training provided on company processes and travel products.
• Assist in creating customised travel itineraries for international travel agents and tour operators.
• Learn to communicate effectively with overseas partners to provide accurate and up-to-date travel information.
• Help prepare travel quotations and proposals under the guidance of senior team members.
• Participate in inspections and familiarisation trips to learn how to present travel services and experiences to clients.
• Work alongside experienced team members to improve your understanding of sales conversions, pricing strategies, and profitability.
• Learn how to use the company's TourPlan software to maintain clients' data and bookings.
• Assist in the preparation of travel materials and documentation for clients.
• Collaborate with the Operations Team to ensure smooth delivery of travel services.
• Support with basic administrative tasks including invoicing and reporting, with mentorship from senior team members.
• Gradually develop the ability to handle client feedback and resolve minor issues, as you grow in the role.
• Build relationships with suppliers and partners under supervision, learning negotiation skills and service coordination.

WHAT WE ARE LOOKING FOR:

• Singapore Citizens only.
• A strong interest in the travel and tourism industry.
• Higher-NITEC/ Diploma/ Degree in Tourism or related field.
• Good communication skills, both written and spoken in English.
• Basic knowledge in MS Office and Google Workspace is helpful.
• Team player with a positive attitude and a customer-first mindset.
• Detail-oriented with a willingness to develop strong organisational skills.

WHAT WE OFFER:

• Full training and ongoing mentorship by experienced travel professionals.
• A supportive and collaborative work environment.
• Opportunities to grow into a full Travel Consultant role over time.
• Exposure to international travel planning and operations.
• Travel benefits and industry exposure.

Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.