Outbound Operation

5 days ago

Central Region, Singapore Travel Star Pte Ltd Full time $30,000 - $60,000 per year

Job Description

  • Manage regular travel company daily operations
  • Arrange tour transportation, accommodation
  • Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support
  • Responsible for handling outbound calls in a professional and efficient manner
  • Interacts with local travel agents and oversea travel agents.
  • Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
  • Provide general secretarial support in overall office operations, assignments, and projects
  • Post information, file documents and maintain paper and computer records management/file systems
  • Coordinate reservations, contracts, and record keeping for tours and facility reservations
  • Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
  • Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers
  • Ensure travel documents are processed accurately

Requirements

  • Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic
  • Experience in the Travel Industry is an added advantage
  • Preferably minimally 1 year of working experience in Outbound Operations
  • Meticulous administrative and operational skills
  • Computer literate with knowledge of Microsoft Word, Excel, Travelport/Airline systems are preferable
  • Proficient and fluent in Mandarin is a must, and English will be added advantage
  • Able to work independently
  • A proactive team player who can work in a fast-paced environment

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

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