Customer Service Specialist

1 week ago


Outram, Singapore JCO Management Pte Ltd Full time $30,000 - $42,000 per year

We're looking for a dynamic Customer Service Specialist to strengthen client relationships, drive engagement and support retention initiatives.

Responsibilities

  • Execute engagement strategies for key clients
  • Monitor customer satisfaction and handle escalations
  • Collaborate with sales and marketing teams for growth opportunities
  • Conduct surveys and analyse feedback for service improvements
  • Maintain CRM records and performance reports

Requirements

  • Diploma or degree in Business, Hospitality or related field
  • Strong analytical and communication skills
  • Ability to work cross-functionally with sales and marketing teams
  • Empathy-driven approach to client relationships

Benefits

  • Performance-based incentives and recognition programs
  • Opportunities to lead client engagement initiatives
  • Exposure to strategic client success projects

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3, $3,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Work Location: In person



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