Customer Service Officer

3 days ago

Outram, Singapore TANGSPAC CONSULTING PTE LTD Full time

1 year exp

**Roles & Responsibilities**

Exciting opportunity for Customer Service Officers to be a part of our client who is one of the leading banks in Singapore.

Role is to Interact with internal & external customers to answer customers queries related to Corporate Banking products.

**Responsibilities**:
1.Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am - 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

12. Shift allowance range from $180-$300.

**Skill Requirements**:
1. Good communication skills in both written and verbal communication

2. Patient, calm and passionate in assisting customers

3. Decent multi-tasking skills

4. Meticulous and resourceful

6. Proficient in MS Office especially in Microsoft Word, Excel

Tangspac Consulting is an award-winning professional staffing firm with a 20-year footprint in Asia and headquarters in Singapore dating back to 1993. It offers bespoke contingency search and professional services across various Finance & Technology sectors.

Our team of consultants has unparalleled expertise and track-record in serving both buy-side and sell-side firms, including the largest names on Wall Street. We have successfully placed thousands of banking professionals across various business & technology verticals. Clients range from Corporate & Investment Banks, Asset Managers, Custodians, Trusts, Private Banks, to other Publicly Traded Companies.

Tangspac is a founding member of The Association of Professional Staffing Companies (APSCo) Asia, which is a trade body originally established in the UK that maintains close relationships with key government departments and agencies on behalf of the professional staffing industry.

  • Customer Service Officer

    21 hours ago

    Outram, Singapore Global Watch Service Centre Pte Ltd Full time

    **Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...

  • Customer Service and Operations Executive

    4 days ago

    Outram, Singapore Edit Suits Co. Full time

    Edit Suits Co. is a fast-growing custom menswear company that is revolutionising the way men shop for clothing. We are using an innovative combination of e-commerce and physical retail to sell our high-quality products and are dedicated to offering the best customer experience to our customers. **The Opportunity** **About the Role** As a Customer Service...

  • Customer Service Manager

    21 hours ago

    Outram, Singapore Mason and Smith Group Private Limited Full time

    **Responsibilities & Requirements** - Ability to work independently and as part of a team - Strong attention to detail and problem solving skills - Ability to deliver good customer service - Greet incoming and departing customers with a genuine smile and eye contact - Maintain a neat, organized back-of-house environment - Manage the delivery operations,...

  • Customer Service Manager

    6 days ago

    Outram, Singapore Mason and Smith Group Private Limited Full time

    **Responsibilities & Requirements** - Ability to work independently and as part of a team - Strong attention to detail and problem solving skills - Ability to deliver good customer service - Greet incoming and departing customers with a genuine smile and eye contact - Maintain a neat, organized back-of-house environment - Manage the delivery operations,...

  • Customer Service Specialist

    6 days ago

    Outram, Singapore JCO Management Pte Ltd Full time $30,000 - $42,000 per year

    We're looking for a dynamic Customer Service Specialist to strengthen client relationships, drive engagement and support retention initiatives.ResponsibilitiesExecute engagement strategies for key clientsMonitor customer satisfaction and handle escalationsCollaborate with sales and marketing teams for growth opportunitiesConduct surveys and analyse feedback...

  • Customer Service Ambassador @ Chinatown Heritage Centre

    6 days ago

    Outram, Singapore WOOPA TRAVELS PTE. LTD. Full time $12,000 - $24,000 per year

    Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders 8xplore, Chinatown...

  • Customer Service Ambassador @ Chinatown Heritage Centre

    6 days ago

    Outram, Singapore WOOPA TRAVELS PTE. LTD. Full time

    Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders 8xplore, Chinatown...

  • General Store Assistant/Game Master/ Customer service

    6 days ago

    Outram, Singapore ME Cafe Games LP Full time $28,800 - $38,400 per year

    About UsME Cafe & Games is a leisure space that combines console gaming and sport in a cozy and social environment. We aim to provide our customers with a fun, engaging, and welcoming place for gatherings and team activities.Position: Game Lounge Attendant (Full-time / Part-time)Location: Chinatown/ Orchard GatewayWorking Hours: Staggered shifts, including...

  • Logistics & Customer Excellence Full Time

    2 days ago

    Outram, Singapore Apogee Collective Full time $25,000 - $40,000 per year

    Logistics & Customer Excellence Full TimeAt Apogee Collective, we are a Singaporean Femtech start-up, curating our own sexual wellness brands, Genvie (previously known as Good Vibes) and Hedonist. We empower people to be sexually liberated guided by one's true pleasure. This role reports directly to Meryl, the co-founder, and is required to work...

  • Accounts Servicing Executive

    2 weeks ago

    Outram, Singapore Ins-Solutions Pte Ltd Full time

    **Role & Responsibilities**: - Manage, service and develop assigned insurance portfolio - Provide administrative and customer service to clients related to general class of insurance products - Establish value added relationships with clients & leads to serve as a trusted advisor to them - Engage in discussions on improving company processes and product...