Customer Onboarding Specialist

2 weeks ago


Outram, Singapore FYYA Full time

The **Customer Onboarding Specialist** ensures that every new client begins their journey with a seamless, personalised experience. You’ll help clients feel confident using our products or services while driving long-term retention and satisfaction.

**Responsibilities**:

- Guide new clients through the full onboarding process, including setup, walkthroughs and documentation
- Tailor onboarding sessions to different client needs and use cases
- Conduct virtual or in-person onboarding meetings, training or Q&A sessions
- Provide timely support, answer product-related questions and resolve basic technical issues
- Collaborate with sales, product and customer success teams to ensure a smooth handover and positive early experience
- Monitor onboarding KPIs such as activation rate, adoption and time to first value

**Requirements**:

- Prior experience in onboarding, account management or customer support
- Strong presentation and communication skills
- Tech-savvy and able to explain complex features in simple terms
- Customer-first mindset and strong organisational habits
- Familiarity with tools like Zoom, CRM platforms and support ticketing systems

**Benefits**
- Structured onboarding training and resource library
- Career pathway into Customer Success or Account Management
- Bonus incentives tied to client activation and retention
- Wellness reimbursements and mental health support

**Job Types**: Full-time, Permanent

Pay: $4,500.00 - $6,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Work Location: In person



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