Customer Onboarding Specialist

13 hours ago


Outram, Singapore YTG Full time

The **Customer Onboarding Specialist** ensures that every new client begins their journey with a seamless, personalised experience. You’ll help clients feel confident using our products or services while driving long-term retention and satisfaction.

**Responsibilities**
- Guide new clients through the full onboarding process, including setup, walkthroughs and documentation
- Tailor onboarding sessions to different client needs and use cases
- Conduct virtual or in-person onboarding meetings, training or Q&A sessions
- Provide timely support, answer product-related questions and resolve basic technical issues
- Collaborate with sales, product and customer success teams to ensure a smooth handover and positive early experience
- Monitor onboarding KPIs such as activation rate, adoption and time to first value

**Requirements**:

- Prior experience in onboarding, account management or customer support
- Strong presentation and communication skills
- Tech-savvy and able to explain complex features in simple terms
- Customer-first mindset and strong organisational habits
- Familiarity with tools like Zoom, CRM platforms and support ticketing systems

**Benefits**
- Structured onboarding training and resource library
- Career pathway into Customer Success or Account Management
- Bonus incentives tied to client activation and retention
- Wellness reimbursements and mental health support

**Job Types**: Full-time, Permanent

Pay: $4,500.00 - $6,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Work Location: In person



  • Outram, Singapore Liven Full time

    **Join the revolution in hospitality tech!** **Liven** is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion...


  • Outram, Singapore YTG Full time

    We are looking for a dedicated **Client Success Specialist** to build strong client relationships and help customers achieve their goals. **Responsibilities** - Onboard new clients and guide them through product/service adoption - Serve as the primary contact for client inquiries and issue resolution - Monitor client usage and satisfaction metrics to...


  • Outram, Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

    2 years exp **Roles & Responsibilities** - Oversight of the ongoing operational health of the Online Insights Community (e.g. safeguarding the platform’s integrity and continuity, ensuring invitations to our research activities / community events are delivered in the expected format as per the stated schedule, ensuring survey data are captured via the...


  • Outram, Singapore Coinhako Full time

    **Senior Talent Acquisition Specialist**: at Coinhako (View all jobs) Ho Chi Minh City, Ho Chi Minh City, Vietnam **What You Will Do**: - Build a robust talent pipeline for roles in Product and Engineering - Maintain the integrity and accuracy of the applicant tracking system. - Propose and implement ongoing improvements to our recruiting and onboarding...


  • Outram, Singapore Caerus Holding Full time

    We are seeking a Senior Marketing Specialist to join our dynamic team and bring a fresh, innovative approach to our portfolio of brands. As the Senior Marketing Specialist, you'll be the driving force behind our cutting-edge marketing strategies and the go-to person for making waves in the industry. You will collaborate with cross-functional teams, including...


  • Outram, Singapore ELA Full time

    Location: Central CBD - Base Pay + Commissions **About the Role** We’re looking for enthusiastic fresh grads to help provide excellent customer service and ensure clients have a smooth experience. This role is ideal for those eager to gain hands-on experience in client support and business operations. **What You’ll Be Doing** - Assist with client...

  • Compliance Intern

    4 days ago


    Outram, Singapore Legatus Global Private Limited Full time

    **The Role** We're looking for Compliance intern who will work with onboarding of clients and ensure they meet standards. You will be assisting with keeping track of customer transactions on the blockchain and bank. You will also be assisting with compliance related checks regarding customers using the various KYC systems and ensuring AML/CFT measure are...


  • Outram, Singapore Supernova XYZ Full time

    **About Supernova** We are the fastest growing lifestyle & beauty omni-channel ecommerce company. We build iconic beauty and lifestyle brands for a new generation of women worldwide. Independently owned with a global marketing reach, we connect with over 15 million women on social media every week. Headquartered in Singapore, we currently have offices in...


  • Outram, Singapore Bitstamp Full time

    We are driving a revolution! Today, Bitstamp is one of the world’s largest cryptocurrency exchanges and a cornerstone of the global crypto market. Our ambition is to expand our business and brand in APAC, and we are looking for innovative, ambitious and passionate people to be part of this story in Singapore. **This is an excellent opportunity for an...

  • CRM Specialist

    4 days ago


    Outram, Singapore Supernova XYZ Full time

    **About Supernova** An independently owned and rapidly growing e-commerce company founded in 2013, Supernova is no stranger to the beauty industry. We are headquartered in Singapore and our offices have expanded to include Berlin, London and LA! By living our core values - #MakeAnImpact, #TalkAboutIt, #SeekNewOpportunities, #DelightAndSurprise and...