Sr Associate Executive, HR Shared Services

Company description:

The National Healthcare Group (NHG) is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Care is provided through an integrated network of seven primary care polyclinics, acute care and tertiary hospitals, national specialty centres and business divisions. Together they bring a rich legacy of medical expertise to our philosophy of integrated patient-centred care.

NHG's vision is "Adding Years of Healthy Life". This vision goes beyond merely healing the sick to the more difficult and infinitely more rewarding task of preventing illness and preserving health and quality of life. With some 22,000 staff, NHG aims to provide care that is patient-centric, accessible, seamless, comprehensive, appropriate and cost-effective.

As the Regional Health System (RHS) for Central-North Singapore, it is vital for NHG to partner and collaborate with stakeholders, community advisors, and voluntary welfare organisations. Together with our patients, their families and caregivers, we aim to deliver integrated healthcare services and programmes that help in Adding Years of Healthy Life to all concerned.

Job description:

1. Job Purpose

The candidate will play a pivotal role within the HR Shared Services (HRSS) team, ensuring the delivery of high-quality HR services across various Shared Services domains. This position entails managing and executing HR activities within the HR Shared Services framework. The successful candidate will join our expanding Group HR Shared Services (HRSS) team to provide an employee-centric experience to diverse stakeholders within NHG.

1. Areas of Responsibility

2. Provide HR administrative and advisory support to NHG Health institutions in a professional, consistent, accurate and timely manner.

3. Ensure that the service level agreement (SLA) and key performance indicators (KPIs) within HR Shared Services are consistently met, reviewed, and revised when appropriate.
4. Manage and maintain accuracy of all HR Shared Services administrative matters, including but not limited to preparation of letters, renewal of work passes, renewal of contracts and respective professional licences, processing and tracking of payment to vendors for employee services rendered where applicable, maintenance of employee records and documentation based on agreed procedures and team standards.
5. Maintain tracking and ensure work status is updated
6. Independently manage the portfolio assigned, providing support to the relevant stakeholders.
7. Ensure service level agreements (SLAs), key performance indicators (KPIs) and workplan targets for HR Shared Services are consistently met.
8. Deliver HR services in compliance with NHG Health policies and Singapore regulations.
9. Actively participate in process improvement initiatives and support organisational changes that are introduced.
10. Support on-site duties as necessary and accountable for enquiries related to HR Shared Services.
11. Mentor and guide junior team mates to perform well as a team.

12. Any other duties assigned as reasonable and necessary by the management.

13. JOB REQUIREMENTS

Education/Training/Experience

• Diploma in Human Resource or Business-related discipline.
• Proven experience as an associate executive, preferably in a HR or shared services environment will be an advantage.
• Experience in managing renewals of professional licences within Healthcare in Singapore (e.g. Singapore Nursing Board (SNB), Singapore Medical Council) will be highly regarded.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SAP SuccessFactor.

Personal Attributes

• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Proactive in looking out for opportunities to enhance work efficiency and effectiveness.
• Ability to multitask and prioritise tasks effectively.
• Pays great attention to details and accuracy in work.
• Mature and practises discretion when dealing with sensitive and/or confidential information.
• Positive, open attitude towards new ideas and ways of doing things.
• IT and AI savvy; adopter of AI
• Ability to work both independently and as part of a team.

If you're passionate about HR Shared Services, we'd love to hear from you