Business Operations Manager

3 days ago

Central Region, Singapore Forte Employment Services Pte Ltd Full time $90,000 - $120,000 per year

Job Overview:

This role oversees the operations of our Macau business, ensuring smooth daily operations, financial performance, and tenant management across foodcourts and coffeeshops. Frequent travel to Macau is required.

Key Responsibilities:

Operations Management:

  • Lead and guide Area Managers to achieve sales targets and operational excellence.
  • Ensure outlets comply with SOPs, NEA, SFA, and Civil Defense requirements.
  • Maintain strong relationships with landlords, authorities, and tenants.
  • Oversee lease agreements, renewals, tenant sourcing, and rental collections.
  • Lead renovations, outlet improvements, and new business development initiatives.
  • Monitor financial performance, budgets, and P&L, proposing solutions to improve profitability.
  • Conduct regular checks on hygiene, service quality, and operational standards.
  • Supervise and support stall tenants and cleaning contractors to maintain high-quality service.
  • Conduct weekly and monthly outlet meetings.

Administration & Staff Management:

  • Review team performance, handle promotions, training, disciplinary issues, and terminations.
  • Ensure accurate sales collection, cash management, and timely reporting.
  • Implement cost control measures and monitor expenses according to budget.
  • Ensure compliance with contracts, service agreements, and company policies.
  • Prepare and submit monthly performance reports to senior management.

Requirements:

  • Degree or Diploma from a recognized institution in any discipline.
  • Minimum 5 years of senior management experience in business development or leasing.
  • Experience in leasing, tendering, and tenant management is essential.
  • Strong presentation, analytical, and MS Office skills.
  • Ability to manage cross-functional teams and projects.
  • Design or marketing experience is a plus.
  • Decisive, visionary, and able to balance strategic and tactical priorities.

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