Customer Service Associate, Service Centre

1 week ago

Central Region, Singapore PERSOL Full time $104,000 - $130,878 per year

Work Location: Raffles Place

Working hours: Mon - Fri, 9am - 6pm

Job Purpose

You will assist to resolve policyholders' and Financial Representatives' issues relating to insurance policy.

The Job

  • Manage walk-in policyholders' and Financial Representatives' queries/ requests on policy related matters
  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
  • Provide excellent customer service experience;
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices;
  • Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
  • May be rotated among different Service Centres
  • Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification. 

• Good written, verbal communication and interpersonal skills.

• Proficient in MS Office application.

• Positive and able to multi task.

• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Evelyn Yang HuiXian

  • Customer Service Associate

    24 hours ago

    Central Region, Singapore RecruitFirst Pte. Ltd Full time $40,000 - $60,000 per year

    Job DescriptionHandle inbound enquiries from customers regarding cards, loans, mortgages, and other banking productsResolve queries with professionalism, patience, and accuracyStay updated on banking products, services, policies, and compliance guidelinesBe part of a dedicated team assigned to specific product categoriesReceive full training before...

  • Freelance Customer Service Officer

    24 hours ago

    Central Region, Singapore Smartlab Education Centre (Bishan) PL Full time $35,000 - $45,000 per year

    Tuition Centre in Bishan is looking for a freelance Customer Service Officer for Tue, Thu, Fri. (1-9pm)Key Responsibilities:Customer Service:Greet and assist walk-in clients and respond to whatsapp inquiries.Provide accurate information about courses, schedules, fees, and registration processes.Handle feedback, complaints, or service issues in a professional...

  • Customer Service Officer, Call Centre

    24 hours ago

    Central Region, Singapore RecruitFirst Pte. Ltd Full time $4,000 - $6,000 per year

    Responsibilities:Handle inbound calls from customers regarding account enquiries, card services, loans, and general banking products.Resolve customer issues, complaints, and service requests efficiently while maintaining a high standard of professionalism.Stay updated on banking products, services, policies, and compliance guidelinesBe part of a dedicated...

  • Customer Service Associate

    1 week ago

    Central Region, Singapore PERSOL Full time $104,000 - $130,878 per year

    Job PurposeYou will assist to resolve policyholders' and Financial Representatives' issues relating to insurance policy.The JobManage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;Ensure unresolved issues over the counter are promptly...

  • Customer Service Officer Enrichment Centre

    3 days ago

    Central Region, Singapore The Supreme HR Advisory Pte Ltd Full time $30,000 - $45,000 per year

    Customer Service Officer (CSO)Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)Working location (Current Hiring) [Willing to relocate to other branches due to work exigencies]:Toa PayohBukit TimahSalary: $2650 - $3500Job Responsibilities:Sales and Customer ServiceExplain our courses, education philosophy and pedagogy to...

  • Customer Service Associate

    1 week ago

    Central Region, Singapore PERSOL Full time $104,000 - $130,878 per year

    Contract Duration: 12 MonthsJob PurposeYou will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial representatives and live chats from our financial representatives, effectively maintaining our Contact Centre's high level of...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore Success Human Resource Centre Pte Ltd Full time $2,700 per year

    Responsibilities1. Create Memorable Customer ExperiencesCollaborate with the team to proactively engage walk-in and returning customers, building rapport and understanding their unique needs.Recommend the most suitable treatments and products, leveraging your knowledge and teamwork to upsell, cross-sell, and build long-term relationships.Share ongoing...

  • Customer Service

    1 week ago

    Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $104,000 - $130,878 per year

    ResponsibilitiesDeliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.Ability to understand customers' needs and provide appropriate solutions and attentionIdentify cross-sell opportunities during customer interactionConsistently deliver excellent...

  • Patient Service Associate

    1 week ago

    Central Region,, Singapore Alexandra Hospital Full time $104,000 - $130,878 per year

    As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth...

  • Customer Service Call Centre

    2 weeks ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $2,100 - $3,000 Per Month **Date Posted** 45 minutes ago Additional Details **Job ID** 61535 **Job Views** 1 **Job Description**: Roles & Responsibilities Japan MNC Company looking for customer service at call centre. Shift is allowed to choose. Training and certificate...