Customer Service Associate, Service Centre

2 weeks ago

Central Region, Singapore PERSOL Full time $30,000 - $60,000 per year

Work Location: Raffles Place

Working hours: Mon - Fri, 9am - 6pm

Job Purpose

You will assist to resolve policyholders' and Financial Representatives' issues relating to insurance policy.

The Job

  • Manage walk-in policyholders' and Financial Representatives' queries/ requests on policy related matters
  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
  • Provide excellent customer service experience;
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices;
  • Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
  • May be rotated among different Service Centres
  • Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification. 

• Good written, verbal communication and interpersonal skills.

• Proficient in MS Office application.

• Positive and able to multi task.

• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Evelyn Yang HuiXian

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