Customer Service Associate, Service Centre

2 weeks ago

Central Region, Singapore PERSOL Full time $30,000 - $60,000 per year

Work Location: Raffles Place

Working hours: Mon - Fri, 9am - 6pm

Job Purpose

You will assist to resolve policyholders' and Financial Representatives' issues relating to insurance policy.

The Job

  • Manage walk-in policyholders' and Financial Representatives' queries/ requests on policy related matters
  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
  • Provide excellent customer service experience;
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices;
  • Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
  • May be rotated among different Service Centres
  • Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification. 

• Good written, verbal communication and interpersonal skills.

• Proficient in MS Office application.

• Positive and able to multi task.

• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Evelyn Yang HuiXian

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