Customer Service Associate

1 week ago


Central Region, Singapore PERSOL Full time $104,000 - $130,878 per year

Job Purpose

You will assist to resolve policyholders' and Financial Representatives' issues relating to insurance policy.

The Job

  • Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
  • Provide excellent customer service experience;
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices
  • Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre
  • May be rotated amongst the different Service Centres

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy You acknowledge that you have read, understood, and agree with GO's Terms of Use and the Privacy Policy. If you wish to withdraw your consent, please email us at Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Chua Jie Lin



  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $1,800 - $2,400 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 11900 **Job Views** 1 Roles & Responsibilities - Manage the Information Counter and attend to shopper's enquiries, feedback and complaints with a pleasant disposition at all times -...


  • Central Region, Singapore RecruitFirst Pte. Ltd Full time $40,000 - $60,000 per year

    Job DescriptionHandle inbound enquiries from customers regarding cards, loans, mortgages, and other banking productsResolve queries with professionalism, patience, and accuracyStay updated on banking products, services, policies, and compliance guidelinesBe part of a dedicated team assigned to specific product categoriesReceive full training before...


  • Central Region, Singapore PERSOL Full time $104,000 - $130,878 per year

    Contract Duration: 12 MonthsJob PurposeYou will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial representatives and live chats from our financial representatives, effectively maintaining our Contact Centre's high level of...


  • Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $2,200 - $2,400 Per Month**Date Posted** - 25 minutes agoAdditional Details **Job ID** - 107953**Job Views** - 1Roles & Responsibilities - As a Customer Service Associate, you will be expected to deliver friendly, efficient customer service and create a warm and welcoming...


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,000 - $2,500 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 12617 **Job Views** 1 Roles & Responsibilities Job Description & Responsibilities: - Assisting with day-to-day operations at the Rentadella. Includes: assisting customers needs, helping...


  • Central Region, Singapore Pasona Singapore Pte. Ltd. Full time $3,300 per year

    Company: DJ Equipment and Musical Instruments (Japanese Company)Location: City Hall (Nearest MRT Station)What We Offer:On-the-job training.Music-filled work environment.Hands-on experience with DJ equipment and learn to play them.Job Description:We are seeking a Part-Time Service Center Associate to support the operations of our service center, which...


  • Central Region, Singapore PERSOL Full time $104,000 - $130,878 per year

    Work Location: Raffles PlaceWorking hours: Mon - Fri, 9am - 6pm Job PurposeYou will assist to resolve policyholders' and Financial Representatives' issues relating to insurance policy.The JobManage walk-in policyholders' and Financial Representatives' queries/ requests on policy related mattersEnsure unresolved issues over the counter are promptly followed...


  • Central Region,, Singapore Alexandra Hospital Full time $104,000 - $130,878 per year

    As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth...


  • Central Region, Singapore THE WRITE CONNECTION PTE LTD Full time $104,000 - $130,878 per year

    The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed...

  • Customer Service

    2 weeks ago


    Central Region, Singapore ANAKE RETAIL PTE. LTD. Full time $104,000 - $130,878 per year

    Key Responsibilities:Customer Service Duties:Handle all incoming phone calls and emails in a professional and timely manner.Retrieve and manage client records, ensuring accuracy and confidentiality.Handle customer complaints and service recovery with tact and professionalism.Schedule and manage facial appointments; coordinate with therapists to ensure proper...