After-Sales Project Engineer

6 days ago

Singapore fccsingapore Full time $90,000 - $120,000 per year

On behalf of one of its clients in the pharmatical sector, the French Chamber of Commerce is recruiting a Project & Service Engineer.

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Our client is a leading agency, distributor, and systems integrator in Singapore, representing a select portfolio of overseas principals who design and manufacture high-quality pharmaceutical equipment and consumables.

Reporting to the Service Manager, you will play a key role in managing after-sales service projects and providing technical expertise to clients. This position combines project coordination, technical troubleshooting, and client-facing responsibilities to ensure successful project execution and customer satisfaction.

Key Responsibilities

Project Management :
  • Lead and deliver small-scale after-sales projects from RFQ through to project closure.
  • Prepare and manage on-site activities, including scheduling, resources, Method Statements, and Risk Assessments.
  • Coordinate with clients, partners, and suppliers (both local and overseas) to ensure smooth project execution.
  • Trigger invoicing and ensure timely project closure.
  • Technical & Commercial Support
  • Review and analyze client RFQs/tenders, clarify requirements, and prepare tailored technical offers.
  • Source and evaluate supplier/principal quotations, conducting comparative technical assessments.
  • Receive and acknowledge client purchase orders, ensuring accurate documentation.

Service Operations :
  • Supervise and support Service Engineers and workers on-site.
  • Conduct advanced troubleshooting, including root cause analysis, testing, and solution implementation.
  • Liaise with European manufacturers to resolve complex technical issues.
  • Provide remote technical assistance (phone, WhatsApp, email) to clients as needed.

Reporting & Compliance :
  • Draft detailed service reports (with illustrations when required) and validate them with clients.
  • Maintain updated after-sales project documentation, ensuring accessibility and accuracy.
  • Participate in Site Acceptance Tests (SAT) alongside clients, partners, and suppliers.

Requirements

  • Bachelor's degree in Mechanical Engineering from a recognized institution.

  • Minimum of 5 years of relevant professional experience.

  • Strong troubleshooting and technical analysis capabilities.

  • Solid knowledge of P&ID, hydraulic and wiring diagrams, and equipment maintenance.

  • Strong project management skills with proven ability to coordinate on-site and office-based activities.

  • Excellent communication and reporting skills, both written and verbal.

  • Strong interpersonal skills with clients, partners, and subcontractors.

  • Meticulous, detail-oriented, and proactive.

  • Analytical thinker, adaptable, and responsive in dynamic environments.

  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

  • Fluent in English; additional languages are a plus.

  • References from previous employers are recommended.



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