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After-Sales Project Engineer

2 weeks ago

Singapore 1 SUPPLIER PTE. LTD. Full time
Roles & Responsibilities

-Office:

oDrive small-scale after-sales projects.

Receive clients RFQs / tenders and perform technical analysis & clarifications if required

Request quotations to principals & suppliers and perform technical analysis & clarifications if required

Build and prepare offers for clients

Receive and acknowledge clients POs

Prepare on-site activities (scheduling, resources, procedures, MS-RA)

Coordinate on-site jobs

Write service reports & validate with client

Trigger invoicing and close the job

oCommunicate clearly with clients, partners & suppliers.

oEnsure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).

oProvide on-line technical assistance to clients (phone, WhatsApp & emails).

oMaintain After-Sales projects documentation up-to-date.

-On-Site:

oAble to coordinate on-site jobs independently with a team of Service Engineers & Workers.

oPerform on-site high-level troubleshooting and analyze problems (symptoms, root-causes, tests, solutions).

oLiaise with manufacturers in Europe to resolve clients' issue.

oPrepare on-site operations, define and write site procedures.

oWrite detailed and illustrated service reports after each on-site mission.

oParticipate in Site Acceptance Tests with clients, partners and suppliers.

Requirements

-Minimum Bachelor Degree in Engineering (mechanical).

-At least 5 years of relevant working experience.

-Willing to learn and take initiatives.

-Meticulous, pays attention to details.

-Willing to perform on-site troubleshooting and coordination (Tuas area)

-Analytical thinking.

-Good communication and reporting abilities (verbal & written).

-Excellent interpersonnal skills interacting with clients, partners and subcontractors.

-Proficient in English, other languages can be a plus.

-Class 3 driving licence.

-References from previous employers are recommended.

Minimum Qualification

Bachelor Degree in Engineering

Field Study

Mechanical Engineering

Minimum Years of Experience

5

SKILLS & COMPETENCIES

- Project management

- Microsoft Office (Outlook, Word, Excel, PowerPoint)

- On-site coordination

- Mechanical Engineering

- P&ID, hydraulic & wiring diagrams understanding

- Troubleshooting, technical analysis

- Maintenance (MRO)

- Technical Support

- Clear communication, reporting

- Independence

- Analytical thinking

- Interpersonal skills

- Team player

- Responsiveness

- Adaptability

- Multi-cultural openmindedness

Tell employers what skills you have
Microsoft Office
Technical Analysis
Technical Assistance
Aftersales
Interpersonal Skills
Adaptability
Project Management
Attention to Details
Scheduling
Mechanical Engineering
Technical Support