After-Sales Project Engineer

1 week ago

Singapore 1 SUPPLIER PTE. LTD. Full time $60,000 - $80,000 per year
  • Office:

o Drive small-scale after-sales projects.

Receive clients RFQs / tenders and perform technical analysis & clarifications if required

Request quotations to principals & suppliers and perform technical analysis & clarifications if required

Build and prepare offers for clients

Receive and acknowledge clients POs

Prepare on-site activities (scheduling, resources, procedures, MS-RA)

Coordinate on-site jobs

Write service reports & validate with client

Trigger invoicing and close the job

o Communicate clearly with clients, partners & suppliers.

o Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).

o Provide on-line technical assistance to clients (phone, WhatsApp & emails).

o Maintain After-Sales projects documentation up-to-date.

  • On-Site:

o Able to coordinate on-site jobs independently with a team of Service Engineers & Workers.

o Perform on-site high-level troubleshooting and analyze problems (symptoms, root-causes, tests, solutions).

o Liaise with manufacturers in Europe to resolve clients' issue.

o Prepare on-site operations, define and write site procedures.

o Write detailed and illustrated service reports after each on-site mission.

o Participate in Site Acceptance Tests with clients, partners and suppliers.

Requirements

  • Minimum Bachelor Degree in Engineering (mechanical).

  • At least 5 years of relevant working experience.

  • Willing to learn and take initiatives.

  • Meticulous, pays attention to details.

  • Willing to perform on-site troubleshooting and coordination (Tuas area)

  • Analytical thinking.

  • Good communication and reporting abilities (verbal & written).

  • Excellent interpersonnal skills interacting with clients, partners and subcontractors.

  • Proficient in English, other languages can be a plus.

  • Class 3 driving licence.

  • References from previous employers are recommended.

Minimum Qualification

Bachelor Degree in Engineering

Field Study

Mechanical Engineering

Minimum Years of Experience

5

SKILLS & COMPETENCIES

  • Project management

  • Microsoft Office (Outlook, Word, Excel, PowerPoint)

  • On-site coordination

  • Mechanical Engineering

  • P&ID, hydraulic & wiring diagrams understanding

  • Troubleshooting, technical analysis

  • Maintenance (MRO)

  • Technical Support

  • Clear communication, reporting

  • Independence

  • Analytical thinking

  • Interpersonal skills

  • Team player

  • Responsiveness

  • Adaptability

  • Multi-cultural openmindedness

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