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Customer Relationship Manager

2 weeks ago

West Region, Singapore Richport Technology Full time $60,000 - $120,000 per year

Key Responsibilities: -

  • Account Management:
  • Support the end-to-end management of assigned key accounts, including sales planning, forecasting, execution across all touchpoints.
  • To be the point of contact for key customers

  • To be trained on all customer related online portals

  • Customer Relationship Building:

  • Develop and maintain strong relationships with key buyers, category manager / business units and all key suppliers

  • Support development and implementation of business plans, and category reviews to drive account growth.

  • Cross-Functional Collaboration:

  • Analyse scheduling and forecast data for internal review across all relevant departments including sales, planning, process engineering and quality assurance
  • Coordinate closely with internal departments to deliver seamless service and ensure successful executions of key initiatives.

  • Proactively manage  issues related to order fulfilment, internal coordination and ensure timely resolutions.

  • Performance Monitoring & Reporting:

  • Monitor sales, delivery and quality performance, prepare monthly business reviews, and recommend actionable insights to optimize growth
  • Stay updated with industry trends, competitors' activities, and customer insights to identify growth opportunities

Requirements:

·       Bachelor's Degree in Business, Marketing, or related field.

·       Minimum 2-3 years of relevant experience in FMCG, preferably in account management or sales support roles.

·       Strong analytical, communication, and interpersonal skills.

·       High attention to detail with good organizational skills.

·       Proficient in MS Excel and PowerPoint

·       Able to work in a fast-paced environment and manage multiple priorities.

·       Proactive, resourceful, and results-oriented mindset.