Asst Customer Service/Warehouse Manager

20 hours ago

West Region, Singapore GMP Group HQ Full time $60,000 - $120,000 per year

Our client is a leading logistics management service provider. In view of expansion, they are currently seeking a well qualified candidate to join them as "Asst Customer Service/Warehouse Manager".

In this role, you will be responsible for the following :

  • Assist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.
  • Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.
  • Respond to customer queries on day-to-day basis.
  • Liaise with internal departments, vendors, and third parties to process order requests from customers.
  • Maintain all shipping and tracking records of customer inventory and movement accurately using the customers system and company's own WMS.
  • Assist in the processes and guide the team to execute them in an efficient, effective and timely manner.
  • Analyze and provide management & operational reports for Customer Service & Billing performance.
  • Manage changes to WMS & SAP processes with IT & external vendor.
  • Conduct monthly accrual & billing with Billing team and liaise with stakeholders to meet KPIs.
  • Review debtor aging and recommendation suitable recovery plan to management.
  • Upkeep customer relationship via formal & informal channels, highlight findings to HOD for intervention.
  • Any other duties and responsibilities assigned from time to time.

Requirements:

  • Bachelors Degree or Diploma in Logistics, Supply Chain Management, Business or related field
  • 3 to 4 years of experience in third party logistics or in any supply chain operations
  • Possess good experience in leading a team of customer service staff
  • Possess knowledge in shipping documentation, customs procedure, tradenet etc
  • Proficiency in WMS, SAP & Microsoft Office
  • Ability to work collaboratively with all levels of staff
  • Ability to deliver feedback in both verbal & written manner

To apply, please visit : and search for Job Reference: 3W Alternatively, you may do a Quick Apply.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Eileen K | Registration No: R1109055

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

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