Concierge (Hotels)

2 days ago

Central Region, Singapore Resorts World at Sentosa Pte Ltd Full time $30,000 - $60,000 per year

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit

Job description:

Primary Responsibilities

  • Welcome guests upon arrival with warmth and professionalism, offering assistance and guidance as needed
  • Provide personalized recommendations and insights into local attractions, dining options, entertainment venues, and cultural experiences
  • Facilitate reservations and bookings for guests, including restaurants, transportation, tours and special events, ensuring all requests are fulfilled promptly and accurately
  • Maintain up-to-date knowledge of hotel amenities, services and offerings to effectively communicate and promote them to guests
  • Handle guest inquiries, concerns and special requests with empathy, efficiency, and discretion, resolving issues promptly and to the guest's satisfaction
  • Coordinate with other hotel departments to ensure seamless guest experiences, including Front Office, Group Reservations, Valet, Limousine and Transportation
  • Stay informed about current events, festivals and activities in the local area and Resort World Sentosa to provide relevant recommendations and enhance the guest experience
  • Maintain a neat and organized concierge desk area, including inventory management of brochures, maps and promotional materials
  • Perform any other duties and responsibilities as and when assigned by the manager

Requirements

  • Minimum GCE 'O' Level or its equivalent
  • Minimum 1 years' experience in customer service, preferably in the hospitality industry
  • Good organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment
  • Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
  • Able to perform shift work, including weekends and public holiday
  • A proactive and resourceful approach to problem-solving, with attention to details
  • Knowledge of local attractions, landmarks and cultural institutions is advantageous

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