Hotel Front Office Executive

2 days ago

Central Region, Singapore Private Advertiser Full time $40,000 - $60,000 per year

Job Description:

The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

Key Responsibilities:

  • Supervise Guest Service Agent, Communications Officers, Cashiers and Bellman to ensue smooth running of Front Desk.
  • Provide excellent guest services to all guests making their enquirers at the Front Office counters.
  • Escort VIP guests to their rooms and show them the amenities within the rooms.
  • Ensure that the availability of rooms are closely monitored to make the needs of the operations.
  • Assists all guests in their check in and check out registration and make them feel comfortable at all times.
  • Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period.
  • Provide concierge services to the guests during their stay with the Hotel.

Requirements:

  • Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
  • Possess at least 2 years of experience in the same capacity in the Hotel industry.
  • Excellent customer service skills in handling large group check in and check out services.

Other Information:

  • Annual Wage Supplement (13th month bonus - AWS)
  • Outpatient medical benefits
  • Dental benefits
  • Other benefits

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