Hotel Front Office Executive
2 days ago
Job Description:
The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.
Key Responsibilities:
- Supervise Guest Service Agent, Communications Officers, Cashiers and Bellman to ensue smooth running of Front Desk.
- Provide excellent guest services to all guests making their enquirers at the Front Office counters.
- Escort VIP guests to their rooms and show them the amenities within the rooms.
- Ensure that the availability of rooms are closely monitored to make the needs of the operations.
- Assists all guests in their check in and check out registration and make them feel comfortable at all times.
- Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period.
- Provide concierge services to the guests during their stay with the Hotel.
Requirements:
- Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
- Possess at least 2 years of experience in the same capacity in the Hotel industry.
- Excellent customer service skills in handling large group check in and check out services.
Other Information:
- Annual Wage Supplement (13th month bonus - AWS)
- Outpatient medical benefits
- Dental benefits
- Other benefits
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