Front Office Executive I Hotel I Central

2 days ago

Central Region, Singapore Peoplebank Singapore Pte Ltd Full time $30,000 - $60,000 per year

Job Title: Front Office Executive

Department: Front Office

Job Summary As a Front Office Executive, you will be the first point of contact for our guests, delivering exceptional service and creating memorable experiences. You will manage check-in and check-out procedures, handle guest inquiries, and ensure smooth daily front office operations in line with the hotel's service standards.

Key Responsibilities

  • Welcome guests warmly, assist with check-in and check-out, and ensure efficient handling of reservations and room assignments.
  • Provide prompt and professional assistance with guest inquiries, requests, and complaints, resolving issues to ensure guest satisfaction.
  • Handle cashiering duties including billing, payments, foreign currency exchange, and maintaining accurate financial transactions.
  • Work closely with other hotel departments (Housekeeping, Concierge, Reservations, Sales, etc.) to ensure seamless guest experiences.
  • Maintain up-to-date knowledge of hotel products, services, promotions, and local attractions to provide recommendations to guests.
  • Monitor daily occupancy, VIP arrivals, group bookings, and ensure proper arrangements are in place.
  • Uphold security and safety procedures, ensuring compliance with hotel policies and statutory regulations.
  • Assist in training and guiding junior associates to maintain high service standards.

Requirements

  • Diploma or equivalent professional qualification in Hospitality or related field.
  • At least 1–2 years of experience in a similar role within a hotel environment.
  • Strong interpersonal and communication skills with a guest-oriented mindset.
  • Proficiency in hotel property management systems (e.g., Opera, Fidelio) and Microsoft Office applications.
  • Able to multitask in a fast-paced environment while maintaining attention to detail.
  • Positive attitude, well-groomed, and professional in appearance.
  • Willingness to work shifts, weekends, and public holidays.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee

Principal Consultant - Retail & Hospitality Division

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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