Assistant Front Office Manager-Ji Hotel Orchard

2 days ago

Central Region, Singapore H WORLD HOLDINGS SINGAPORE PTE LTD Full time $40,000 - $60,000 per year

Job Responsibilities

  • Assist Hotel Manager in managing the day-to-day operation of the Front Desk at the hotel.
  • Provide courteous and efficient service and if possible to comply with each and guests' request.
  • Familiar with rates in the hotel and their availability status; up-sell whenever possible.
  • Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
  • Resolves issues pertaining to guest's negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
  • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements

  • Minimum with GCE 'O' Level
  • Cert in Hospitality or Tourism management will be an advantage.
  • Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
  • Well-developed communication and customer relations skills.
  • Exceptional customer service skills and proven problem-solving skills.
  • Strong Leadership qualities including professionalism and excellent presentation.
  • Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
  • Mature, meticulous, resourceful, organized and able to work independently.
  • Able to work on rotating shifts and on weekend/PH

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