Front Office Duty Manager

4 days ago

Central Region, Singapore PERSOL Full time $60,000 - $180,000 per year
  • UP $3,900, Contract: 3-6 months contract with potential for conversion
  • UP to 44 hours a week, shift hours & night duties to be expected
  • Located at Orchard region

Job Description

  • Oversee smooth day-to-day operations of the Front Office in a proactive manner.
  • Welcome and assist guests promptly and professionally, ensuring recognition, satisfaction, and problem resolution.
  • Perform check-in/check-out procedures using the property management system, following hotel standards.
  • Coordinate with other departments (Housekeeping, Engineering, F&B) to meet guest needs and maximise results.
  • Review daily arrivals, events, VIPs, and room availability; follow up on discrepancies with relevant teams.
  • Conduct pre-shift briefings, ensure consistent guest recognition, and support the guest experience team.
  • Handle reservations, modifications, cancellations, billing, and guest credit accuracy.
  • Address and record guest complaints/requests, and follow up with concerned departments.
  • Make decisions on upgrades, comps, and rebates within hotel policy.
  • Support training, orientation, and service standards for the Front Office team.
  • Inspect front/back-of-house areas for cleanliness, safety, and report faults.
  • Promote in-house sales, upselling, and hotel facilities to maximise revenue.

Requirements

  • Service-oriented, detail-focused, and team player with a friendly personality.
  • Well-presented with strong communication, organisation, and problem-solving skills.
  • Fluent in English; additional languages a plus.
  • Willing to work shifts; supervisory experience in Rooms Division required.
  • Prior experience with Opera/Opera Cloud preferred.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Foo May Cheng)

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