Duty Manager

2 weeks ago

Central Region, Singapore Copthorne King's Hotel Singapore Full time $40,000 - $60,000 per year

Roles & Responsibilities

  • Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.
  • Review work processes for possible improvements and efficiency
  • Handles all guest complaints/feedback in a professional manner
  • Follow up on guest complaints efficiently and take corrective action
  • Provides on-site support to guests' needs and queries
  • Oversee and supervises guests arrivals and departures with the front office team
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Ensures all reception and cashiering procedures are performed in accordance with established standards
  • Works closely with other operational departments to provide seamless and consistent guest service
  • Train new and existing staff to ensure consistency in service delivery
  • To coordinate guests and staff during an emergency evacuation
  • Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest
  • Performs any other job tasks assigned by the Front Office Manager

Requirements

  • At least 3-5 years of relevant working experience in a similar capacity
  • Good knowledge on PMS Opera
  • Strong problem solving and analytical skills
  • Excellent communications skills
  • Customer service oriented and able to handle challenging situations professionally
  • Ability to perform under pressure in a fast-paced environment

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