Duty Manager

5 days ago

Central Region, Singapore Worldwide Hotels Management (H) Pte. Ltd. Full time $60,000 - $120,000 per year

Job Descriptions

  • Oversee lobby operations to ensure guests' needs are promptly and efficiently met.
  • Provide ongoing general management support throughout the hotel by monitoring guest satisfaction, service standards, security, employee activities, and physical defects, with a primary focus on front office operations.
  • Coordinates with all relevant operations departments to ensure the proper functioning of the front office, including addressing room defects and maintaining room cleanliness.
  • Ensure that departmental standard, policies, and procedures are maintained.
  • Lead a team in addressing guest complaints and special requests, ensuring corrective actions are taken to achieve complete guest satisfaction.
  • Update incident report for any critical incident including staff or guest injuries and damage to hotel property.
  • Promptly, efficiently, and courteously address guests' inquiries, problems, and complaints to ensure their satisfaction and uphold the hotel's interests.
  • Ensure that the Front Office and public areas are clean, orderly, and that all operating equipment is in good working condition.
  • Ensure and maintain the neat appearance of all Front Office team members.
  • Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirements

  • Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
  • Minimum 4 years' related experience in a full-service hotel or mid-range hotel.
  • Commitment to work rotating shift and any day, including weekends and public holidays.
  • Great communication skills, ability to interact with guests, employees and third parties
  • High attention to details.
  • Ability to multi-task and work efficiently in a fast-paced environment.

  • Duty Manager

    5 days ago

    Central Region, Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time $60,000 - $80,000 per year

    JOB SUMMARYThe Duty Manager is responsible for driving the hotel's Balance Score Card which includes GuestVoice results mainly focusing on Overall Satisfaction, Arrival Experience, Elite appreciation, Staff Service Overall. The Duty Manager is also responsible for driving the contactless mobility index and shall work closely with the Loyalty Manager and At...

  • Duty Manager

    2 weeks ago

    Central Region, Singapore The Ascott Limited Full time $40,000 - $80,000 per year

    The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers.Responsibilities:You will:• Supervises overall activities in the department.• Supervises...

  • Duty Manager

    5 days ago

    Central Region, Singapore Katong Holdings Pte Ltd Full time $60,000 - $120,000 per year

    Join us as a Duty Manager (Guest Services Leader) in Holiday Inn Express Singapore Katong You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who can:Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower...

  • Duty Manager

    5 days ago

    Central Region, Singapore Holiday Inn Singapore Orchard City Centre Full time $40,000 - $60,000 per year

    At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn Hotels & Resorts brand, you're more than just a job title.At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an...

  • Duty Engineer

    5 days ago

    Central Region, Singapore The Standard, Singapore Full time $40,000 - $80,000 per year

    Duties & Responsibilities:Report to the Chief Engineer for the general maintenance of all buildings, mechanical and electrical plant rooms in the Hotel.Oversee and carry out preventive maintenance, repairs, and servicing, whether conducted by contractors or in-house technicians.Maintain inventory and ensure proper housekeeping of building maintenance tools,...

  • Duty Manager

    5 days ago

    Central Region, Singapore Copthorne King's Hotel Singapore Full time $40,000 - $60,000 per year

    Roles & ResponsibilitiesSupport Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.Review work processes for possible improvements and efficiencyHandles all guest complaints/feedback in a professional mannerFollow up on guest complaints...

  • Duty Manager

    5 days ago

    East Region, Singapore Changi Cove Hotel Full time $60,000 - $80,000 per year

    Job Description:Reporting to the Front Office Manager, or whoever he might delegate to, be responsible for the day-to-day activities within Front Office and other services rendered by other operational departments of the Hotel to ensure smooth operations and customer service satisfaction in alignment with established SOPs and values of the Hotel. Duties...

  • Duty Engineer

    5 days ago

    Central Region, Singapore Four Seasons Hotel Singapore Full time $60,000 - $120,000 per year

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Front Office Duty Manager

    5 days ago

    Central Region, Singapore PERSOL Full time $60,000 - $180,000 per year

    UP $3,900, Contract: 3-6 months contract with potential for conversionUP to 44 hours a week, shift hours & night duties to be expectedLocated at Orchard regionJob DescriptionOversee smooth day-to-day operations of the Front Office in a proactive manner.Welcome and assist guests promptly and professionally, ensuring recognition, satisfaction, and problem...

  • Duty Manager

    5 days ago

    East Region, Singapore Far East Organization Full time $60,000 - $120,000 per year

    Company description: Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels...