Duty Manager

5 days ago

Central Region, Singapore Worldwide Hotels Management (H) Pte. Ltd. Full time $60,000 - $120,000 per year

Job Descriptions

  • Oversee lobby operations to ensure guests' needs are promptly and efficiently met.
  • Provide ongoing general management support throughout the hotel by monitoring guest satisfaction, service standards, security, employee activities, and physical defects, with a primary focus on front office operations.
  • Coordinates with all relevant operations departments to ensure the proper functioning of the front office, including addressing room defects and maintaining room cleanliness.
  • Ensure that departmental standard, policies, and procedures are maintained.
  • Lead a team in addressing guest complaints and special requests, ensuring corrective actions are taken to achieve complete guest satisfaction.
  • Update incident report for any critical incident including staff or guest injuries and damage to hotel property.
  • Promptly, efficiently, and courteously address guests' inquiries, problems, and complaints to ensure their satisfaction and uphold the hotel's interests.
  • Ensure that the Front Office and public areas are clean, orderly, and that all operating equipment is in good working condition.
  • Ensure and maintain the neat appearance of all Front Office team members.
  • Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirements

  • Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
  • Minimum 4 years' related experience in a full-service hotel or mid-range hotel.
  • Commitment to work rotating shift and any day, including weekends and public holidays.
  • Great communication skills, ability to interact with guests, employees and third parties
  • High attention to details.
  • Ability to multi-task and work efficiently in a fast-paced environment.

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