Assistant Restaurant Manager

4 days ago

Loyang East, Singapore Oak & Ember Pte Ltd Full time $40,000 - $60,000 per year

SUMMARY:

We're looking for a motivated Assistant Restaurant Manager to join our growing team. In this role, you'll play a vital part in ensuring smooth daily operations, delivering excellent guest experiences, and leading a team that shares your passion for great service. This position is ideal for someone with strong leadership, communication, and organizational skills who thrives in a fast-paced, people-focused environment.

KEY RESPONSIBILITIES:

Operations & Service Management

  • Address guest complaints and feedback promptly during service
  • Handle general enquiries and in-house delivery orders efficiently
  • Assist in event planning, coordination, and set-up when required
  • Ensure restaurant cleanliness, hygiene, and safety standards are consistently met
  • Plan and prepare each shift to deliver excellent guest service and operational efficiency
  • Act as the PIC in the absence of Restaurant Manager to ensure seamless operations flow
  • Operate and cover all Front-of-House stations, including hands-on service when required
  • Oversee opening & closing procedures, including any ad-hoc tasks assigned by management

Team Leadership & Training

  • Supervise on-duty staff to maintain service excellence and compliance with SOPs
  • Foster a positive and productive work environment to uphold service standards
  • Train, coach, and support new team members according to their learning pace to ensure they meet service and quality standards
  • Review sales and team performance, implementing continuous improvement plans to drive sales growth and enhance service quality

Inventory & Financial Management

  • Manage ordering processes and maintain sufficient stock levels for restaurant operations
  • Report operational matters, including maintenance and equipment issues to management
  • Oversee supplier invoice filing and ensure accurate cash handling at every end-of-day reconciliation

Compliance & Administration

  • Uphold brand standards to deliver a consistent, high-quality guest experience
  • Ensure full adherence to company policies, SOPs, and all regulatory requirements

JOB REQUIREMENTS:

  • At least 2–4 years of supervisory experience in F&B, preferably in a restaurant setting
  • Ability to adapt in a fast-paced environment, balancing service with operational needs
  • Strong leadership and people management skills with a hands-on attitude
  • Able to multitask and perform under pressure in a fast-paced, high-volume environment
  • Able to work flexible shifts, including weekends and public holidays

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