Personal Assistant cum Customer Experience Executive

2 weeks ago

Central Region, Singapore Eternelle LX Pte. Ltd. Full time $3,000 - $6,000 per year

Role & Responsibilities

  • Provide full spectrum of secretarial and administrative support to the Director and Doctors, including managing schedules, travel arrangements, reminders of important tasks and deadlines.
  • Handle day-to-day office operations, including phone calls, mails, visitors, and internal/external communications.
  • Prepare sales reports, assist in general accounting, and support HR-related tasks such as recruitment and backend.
  • Manage procurement and timely maintenance of clinic inventory (machines, medications, products, supplements, supplies and stationery).
  • Handle IT/POS issues and liaise with vendors for troubleshooting clinic equipment.
  • Provide first level of professional customer service at the clinic, via phone, email, and text messages.
  • Attend to walk-in customers and provide accurate information on treatments, procedures, pre/post-care, and downtime expectations.
  • Manage appointment bookings, scheduling, and follow-ups, ensuring smooth customer experience and after-sales service.
  • Assist with online orders, deliveries, stock packing, checking, retrieval, product labelling and sourcing at warehouse.
  • Escalate customer issues promptly, resolve queries with professionalism, and maintain strong customer relationships.
  • Other ad-hoc duties as assigned.

Requirements

  • Min. Secondary school GCE "O" Level or Higher secondary/Pre-U/A level/College/Diploma holder.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Highly organised, meticulous and detail-oriented.
  • Strong multitasking and problem-solving skills.
  • Good interpersonal and communication skills with customer-oriented mindset.
  • Dedicated, eager to learn, responsible, with good work ethics.
  • Bilingualism and a good command of English is a plus.
  • Confident team player who can work independently under pressure.

Benefits

  • Convenient central location.
  • Medical Leave / Annual Leave.
  • Medical Insurance.
  • Performance Bonuses.
  • Staff Product & Grooming Benefits.

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