Remote Customer Service Specialist

6 days ago

Central Region, Singapore 1 Fusion International Pte. Ltd. Full time $12,000 - $18,000 per year

Company Description

Art Jamming Café in Orchard Singapore. We are looking for an independent & friendly worker with strong communication skills for remote work to handle customer enquiries relating to events. Salary is competitive for OFF SHORE candidates: SGD $800-$1100 INCLUDING BONUS. Malaysians who can speak English & Chinese well are welcome.

Role Description

  • 100% Remote work with high flexibility. Candidate is expected to be on standby during working hours but only actively working when there are enquiries.
  • Independently handle customer enquiries (via phone, WhatsApp, email) including enquiries for corporate team bookings, birthday parties and events
  • Act as the liaison between customers and Café staff to confirm bookings, packages, and special requirements.
  • Provide professional, and friendly responses to customer queries
  • Follow through customer enquiries and reservations, including keying in of bookings and tracking of timelines to receive food pre-orders and payments.

Requirements

  • Good working attitude and teachable
  • Independent worker with strong communication and problem-solving skills to manage customer enquiries
  • Proficient in spoken and written English; comfortable communicating in Chinese (for liaison with some customers and Café staff)
  • Organised, detail-oriented, and able to manage multiple enquiries at once.
  • Comfortable using Google Spreadsheet and online reservation platforms
  • Able to work remotely with reliable internet and phone access.
  • Prior customer service or hospitality/event coordination experience is an advantage

What We Offer

  • Flexibility: workload varies by enquiry volume, so you will enjoy a balance of structured hours and lighter days.
  • Stable, long-term remote position.
  • Role is designed for offshore applicants and offers competitive pay within the local market range
  • Annual leave
  • Performance Bonus based on attitude and customer conversions

Working Hours & Arrangement

  • 10:00am – 5:30pm (Monday to Saturday)
  • Contactable during off-office hours for urgent & time-sensitive enquiries
  • Fully remote, offshore applicants are welcomed
  • Applicants committed to long-term work only please

Job Type: Full-time

Pay: $ $1,200.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Work from home

Work Location: Remote

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