Remote Customer Service Specialist
6 days ago
Company Description
Art Jamming Café in Orchard Singapore. We are looking for an independent & friendly worker with strong communication skills for remote work to handle customer enquiries relating to events. Salary is competitive for OFF SHORE candidates: SGD $800-$1100 INCLUDING BONUS. Malaysians who can speak English & Chinese well are welcome.
Role Description
- 100% Remote work with high flexibility. Candidate is expected to be on standby during working hours but only actively working when there are enquiries.
- Independently handle customer enquiries (via phone, WhatsApp, email) including enquiries for corporate team bookings, birthday parties and events
- Act as the liaison between customers and Café staff to confirm bookings, packages, and special requirements.
- Provide professional, and friendly responses to customer queries
- Follow through customer enquiries and reservations, including keying in of bookings and tracking of timelines to receive food pre-orders and payments.
Requirements
- Good working attitude and teachable
- Independent worker with strong communication and problem-solving skills to manage customer enquiries
- Proficient in spoken and written English; comfortable communicating in Chinese (for liaison with some customers and Café staff)
- Organised, detail-oriented, and able to manage multiple enquiries at once.
- Comfortable using Google Spreadsheet and online reservation platforms
- Able to work remotely with reliable internet and phone access.
- Prior customer service or hospitality/event coordination experience is an advantage
What We Offer
- Flexibility: workload varies by enquiry volume, so you will enjoy a balance of structured hours and lighter days.
- Stable, long-term remote position.
- Role is designed for offshore applicants and offers competitive pay within the local market range
- Annual leave
- Performance Bonus based on attitude and customer conversions
Working Hours & Arrangement
- 10:00am – 5:30pm (Monday to Saturday)
- Contactable during off-office hours for urgent & time-sensitive enquiries
- Fully remote, offshore applicants are welcomed
- Applicants committed to long-term work only please
Job Type: Full-time
Pay: $ $1,200.00 per month
Benefits:
- Employee discount
- Flexible schedule
- Work from home
Work Location: Remote
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