regional technical support manager

1 week ago

Singapore Merlin Entertainments Full time $90,000 - $120,000 per year
Regional Technical Support Manager

Job ID

Brand

Merlin Entertainments - Corporate

Employment Type

Full-Time

Location

SG-Singapore

What you'll bring to the team

Get ready to enjoy the ride

We're on the hunt for a Technical Support Manager across our UK Theme Parks. In this role you will be required to provide reactive and project-based support across your designated attractions, ensuring the assets and attractions are maintained in line with legislation and in a manner that delivers enhanced guest experience and ride availability.

You will be supporting the Senior Director of Technical Services & Engineering, with day-to-day faults and issues, while helping to roll out market specific or global projects. This role will also require your input and experience with the Global Technical Services policies and procedures, ensuring they are fit for purpose and operationally relevant.

What You'll Do:

Capex Projects: Have oversight of the rolling capex projects for infrastructure and asset replacement across the attractions, supporting short- and medium-term asset replacement projects.

Asset Management: You will work closely with the attraction TDs and HSS team, to ensure assets are maintained in line with local legislation, intervening where there is a risk of non-compliance or poor asset management and escalating to the Senior Technical Director where required.

Technical Support: As and when faults continue to occur, impeding guest experience, or presenting a brand risk, you will be required to provide support, ensuring any faults are dealt with in a suitable period and solution.

Innovation & Sharing of Best Practice: As an ambassador for the Global Technical Services Team, you will be expected to drive innovation within your attractions, ensuring best practices and lessons learned are shared across your region and with the Central Technical Services Team to support Global asset improvement.

Environmental Engineering: How Merlin operates plays a key part in our environmental footprint and utility costs. Your role will require you to work closely with the Energy and Sustainability Team, ensuring the best environmental practices and green capex is deployed and supported, in manner compliments the technical assets.

People: The support and oversight of the technical services induction process will be critical to the role. You will be expected to support the induction and onboarding of new hires, ensuring they receive the training and support needed to be a success in the Technical Services team at Merlin.

Qualifications & Experience

  • At least 5 years' experience as in a leadership role within the Theme Park or a critical engineering environment.

  • Level 4 or above formal Technical Qualification (HNC, HND or degree level) in an engineering or technology focus area.

  • The ability to manage extensive asset replacement programmes across a range of asset types and environments.

  • Track record of demonstrating senior stakeholder management in a change environment.

  • Confident at distilling complex topics in clear and concise presentation formats and verbal communication aimed at senior leadership level.

  • Ideally has experience managing a client relationship with suppliers of engineering and technology services

  • Ideally a NEBOSH General certificate in Health & Safety, or equivalent.

  • Ideally has experience in visitor attractions, hospitality, or service industry.

Benefits

Competitive benefits package based on location

Posted Salary Range

Competitive

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