Manager, Apj Technical Support

2 weeks ago

Singapore Amplitude Full time

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

**Amplitude's Commitment to Diversity Equity & Inclusion (DEI)**:Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

**About The Role & Team**:
Amplitude is looking for a Technical Support Manager to lead our growing support presence in the Asia Pacific and Japan (APJ) region. We need someone who can think like an engineer, act like an operator, and lead like a coach. You'll build and scale technical support engineering operations with a laser focus on performance, automation, and customer impact. If you know how to level up a support team and thrive in fast-paced environments then this is the perfect role to make an impact.

**What You'll Do**:

- Lead and grow a high-performing team of Technical Support Engineers, shaping the future of support in a strategic growth region for Amplitude.
- Own and optimize daily operations keeping in mind support targets (SLA and CSAT) and a focus on customer outcomes.
- Drive product improvements by surfacing patterns from support and advocating for customer needs.
- Scale regional support using automation and AI.
- Develop your team's technical and operational maturity.
- Collaborate with key stakeholders such as Product, Engineering, and Customer Success to resolve escalations.

**You'll Thrive Here If You**:

- Have proven experience leading technical support teams in APJ markets with a deep understanding of regional customer needs.
- Are a strong collaborator with regional cross-functional leaders.
- Know how to run distributed regional teams.
- Can debug API requests, query logs, and push for root cause.
- Have integrated AI tooling into support workflows without compromising quality.

**At a Minimum, You Need**:

- 3+ years in technical support; 1+ year in a people management role.
- Proven track record of driving team performance, meeting support SLA and CSAT targets, and delivering excellent customer outcomes.
- Strong technical fluency, including experience working with SDKs, APIs, and common support tools (e.g. Zendesk, Intercom, Confluence, and Jira).
- Clear communicator across technical and business teams.
- Always iterating with a growth mindset on people, processes, and tooling.
- Staying Safe - Protect Yourself From Recruitment Fraud_

  • Manager, APJ Technical Support

    2 days ago

    Singapore Amplitude Full time

    Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...

  • Technical Support Engineer

    2 days ago

    Singapore Element Biosciences Full time

    Description At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed...

  • Technical Support Engineer

    2 days ago

    Singapore Element Biosciences Full time

    At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific...

  • Associate Director, Apj Decision Support Lead

    2 weeks ago

    Singapore Organon Full time

    Organon is a Women’s Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our...

  • Director, Ecosystem Sales, Apj

    1 week ago

    Singapore GITLAB SINGAPORE PTE. LTD. Full time

    **About GitLab**: **Position Overview**: The Director, Ecosystem Sales, APJ, leads a team of Ecosystem Sales Managers working with GitLab's hyperscaler and services/solutions partners to drive field engagement and co-selling across the Asia-Pacific Japan region. This role will oversee strategic initiatives to accelerate revenue growth, expand joint...

  • Channel Programs Manager, Apj, Partner Programs

    5 hours ago

    Singapore Amazon Web Services Singapore Private Limited Full time

    7+ years of experience in channel management, partner programs, or similar roles with proven success in GTM strategy execution - Strong understanding of the APJ market and channel ecosystem - Excellence in program management and stakeholder engagement - Demonstrated ability to influence and drive results through partners and strong analytical, presentation,...

  • Senior Director Sales Engineering, APJ

    1 week ago

    Singapore Cerebras Full time

    Cohesity is the leader in AI‑powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection...

  • Manager, Sales Support

    7 days ago

    Singapore Tungsten Automation Full time

    Job Details Job Title : Manager, Sales Support - APJ Tracking Code : A25-135Job Location : 9 Raffles Place, Suite #17-03 Republic Plaza, Singapore Job Level : Choose One Category : Sales and related Position Type : Full-Time/Regular Job Purpose The Manager, Sales Support leads the regional Sales Support team and provides support to regions AE’s and...

  • Director, Ecosystem Sales, APJ

    1 week ago

    Singapore GITLAB SINGAPORE PTE. LTD. Full time $150,000 - $200,000 per year

    About GitLabGitLab is the DevSecOps platform that empowers organizations to maximize the overall return on software development. GitLab is a single application for the entire DevSecOps lifecycle, enabling teams to collaborate better, ship faster, and operate securely. With a focus on inclusivity, transparency, and results, GitLab is an all-remote company...

  • Sr. Finance Manager

    2 days ago

    Singapore Alteryx, Inc. Full time

    We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on...