Technical Support
3 days ago
Job Description:
- Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
- Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
- Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
- Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
- Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.
Job Requirements:
- Diploma / Degree in a technical or engineering-related discipline.
- Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
- Experience in the Video Systems industry preferred.
- Good understanding of the market landscape, including competitor products and industry trends.
- Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
- Customer-focused mindset with a service-oriented approach.
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