Technical Support

3 days ago

Singapore PAC, LP Full time

Job Details

Description

**ESSENTIAL TASKS & DUTIES**:

- Assists Sustaining Engineering in the analysis of product failures, the generation of the related failure reports and communication of failure analysis and recommendations to the customer.
- Assists in engineering specification and design in support of customer needs and customized projects.
- Participates in overall product strategy and identification of customer requirements for current, new and emerging products.
- Collaborates with a wide variety of functional areas such as sales, engineering, marketing, supply chain, and operations to develop and provide product definitions that are responsive to customer needs and market opportunities.
- Develops and maintains a prioritized list of customer requirements.
- Participates in key sales situations for the product. Support Sales in technical agreement.
- Maintains communications and contacts to collect and analyze operational and technical information for the product line.
- Will be attending tradeshows and assisting in assembling/dismantling exhibits.

**ADDITIONAL RESPONSIBILITIES & DUTIES**:

- In charge of lab management and lab equipments. Sample/technical testing based on customer’s request.
- Follow all company safety policies and procedures and organizes work areas for efficiency and safety.
- Provides status reports to management as required.
- Respond to change productively and handle other duties as required.

**QUALIFICATIONS**:

- Bachelor’s Degree in Chemistry / Chemical Engineering, 7-8 years related analytical instrument experience (preferably experience with AC Analytical Controls instruments) in laboratory from Refinery, Petrochemical or Chemical Industry.
- A minimum of 3-5 years prior hands-on/operating experience with Gas Chromatography Lab Instruments. Demonstrated ability to assist and teach customers in technical areas.
- Solid presentation skills including the ability to explain complex technologies and product features.
- Ability to calculate pressure differentials.
- Prefer technical writing ability with emphasis on consultative selling approach.
- Prefer understanding of various standards (ATSM, EN, API, CSA, ANSI, etc.)
- Good understanding of Organic Chemistry and computer knowledge required for position.
- Ability to successfully interact with customers
- Excellent project management, analytical, and organizational skills
- Proficiency in the use of all Microsoft Office products.
- Good oral, written, verbal, interpersonal, and presentation communications skills in the English language.

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